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ibogdan012024
Joined: Dec 27, 2023
Messages: 21
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I am trying to get the selfPresence for the local user but I am getting an error. Please find the logs below:

PresenceService: Starting the service
PresenceService: Service is available
PresenceService: Presence subscriptions started successfully
PresenceService: Service started successfully

ContactsService: Service is available
UserService: API called: User.getSelfContact
ContactsService: API called: Contact.startPresence
ContactsService: Attempting to subscribe for contact's presence using IM address user6.domain@domain.com
PresenceService: Subscribing for presence user6.domain@domain.com
ContactsService: Service started successfully
CSGPresenceAndCallProvider: Updating presence subscriptions list (2)
CSGPresenceAndCallProvider: Creating/updating presence container. Container exists: false, Publication resource needed: true, Subscription resource needed: true

CSGPresenceAndCallProvider: Received notification rlPresenceUpdatedEvent {"presentities":[{"userIdentity":{"userId":"user6.domain@domain.com","addressSpaceId":null,"clientId":null},"status":"terminated","terminationReason":null,"retryAfter":null}],"presenceDocuments":null,"watcherInfo":null}
CSGPresenceAndCallProvider: Presence subscription terminated. Provided address might be invalid. user6.domain@domain.com
ContactsService: Failed to subscribe for contact's presence t {_reason: 'INVALID_REQUEST'}
UserService: Caught service exception t {_reason: 'INVALID_REQUEST'}
JMiddleton
Joined: Apr 1, 2019
Messages: 88
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That is the behavior you will get when the user doesn't exist in the system. Are you sure user6.domain@domain.com is the correct name? Can you get that user's presence via a Workplace client?
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