In a Hotel setup we have two interfaces to an IP Office system.

1) SMDR (Call Logging Output) - achieved by our side acting as an IP Client.
2) PMS (Guest Check In/Out, Bar/UnBar) - achieved by communicating using the Avaya Configuration Service

Initially SMDR works and the PMS updates we send are successful - we can verify this by re reading the user table which confirms our changes.

The issue is that at some point after sending an update to the PMS, the IP Port in the configuration on the Avaya SMDR is being reset to a default of 0; hence the call logging communication is being lost with the switch.

As an aside we have used the Delta Server to get round this issue but this is not now supported. Does this suggest where a problem would lie?

Any help would be appreciated, or even suggestions as to where to go for help!

Thanks in advance.

This forum is focused on a development environment for Application Enablement Services and Communication Manager.

My suggestions would to be
1) open a support request with Avaya Global Services (www.avaya.com/support).
2) post the question into the Small and Medium Business Communications forum at https://support.avaya.com/forums/index.php

3) use the search function associated with www.avaya.com/support to look for a product correction notice related to the issue you are conveying.