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Author Message
25/04/2012 06:44:54
Subject: Tomcat Service Down after hit IC connector error
#1
SeowLengNg
Joined: Nov 27, 2013
Messages: 1
Offline
Hi,

I have created a DD call flow which will route the call to PABX backup flow when it detect the ic connector error as below. However after sometimes (~ 2 hours), the tomcat seem like cannot sustain and coz the tomcat service down.


May i know is there any limitation of tomcat service or do you have any suggestion for me to prevent this issue happen again? Please advise.

Thanks!



25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: Calling # (ANI) 045821797
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: Called # (DNIS) 5547
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: Ext 71419
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: UCID 00001147591335326604
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: UUI
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : CTICommand.setCallInfoVariableValues: State established
25/04/2012 12:03:21:506 DEBUG - 434D9F63A3E74961C1F025C55A0CB006:/Card : ICCommand.execute: setting session cookie to 434D9F63A3E74961C1F025C55A0CB006:/Card
25/04/2012 12:03:21:522 INFO - 434D9F63A3E74961C1F025C55A0CB006:/Card : VOX response: VOX.newcall.response("Channel not currently controlled by VESP")
25/04/2012 12:03:21:522 INFO - 434D9F63A3E74961C1F025C55A0CB006:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:"Channel not currently controlled by VESP"]
25/04/2012 12:03:21:522 INFO - 434D9F63A3E74961C1F025C55A0CB006:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"



25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Call ID 14879
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Calling # (ANI) 066511718
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Called # (DNIS) 5548
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: Ext 71436
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: UCID 00001148791335326630
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: UUI
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : CTICommand.setCallInfoVariableValues: State established
25/04/2012 12:03:47:480 DEBUG - C22CDF3C63A6FE4A6E43B1496958B481:/Card : ICCommand.execute: setting session cookie to C22CDF3C63A6FE4A6E43B1496958B481:/Card
25/04/2012 12:03:47:574 INFO - 917431DDCFB24AF4622A28E6E82B4AFE:/Card : VOX response: VOX.newcall.response("Channel not currently controlled by VESP")
25/04/2012 12:03:47:574 INFO - 917431DDCFB24AF4622A28E6E82B4AFE:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:"Channel not currently controlled by VESP"]
25/04/2012 12:03:47:574 INFO - C22CDF3C63A6FE4A6E43B1496958B481:/Card : VOX response: VOX.newcall.response("Channel not currently controlled by VESP")
25/04/2012 12:03:47:574 INFO - C22CDF3C63A6FE4A6E43B1496958B481:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICNewCall:"Channel not currently controlled by VESP"]
25/04/2012 12:03:47:574 INFO - 917431DDCFB24AF4622A28E6E82B4AFE:/Card : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [Error loading PluggableConnectorInitialize class [com.avaya.sce.runtime.connectivity.ic.pdc.ICConnectorInit] for initialVariablesPosted com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: ICNewCall:"Channel not currently controlled by VESP"
PM
25/04/2012 13:10:27
Subject: Re: Tomcat Service Down after hit IC connector error
#2
WilsonYu
Joined: Nov 6, 2013
Messages: 3950
Offline
I don't know of any error that could bring down Tomcat. Can you check the catalina.out log to see if there is any indicate of the cause? Usually, it could be a memory issue but you should see it in the catalina.out log.
PM
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