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FrancisMacDonald
Joined: Feb 21, 2014
Messages: 3
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I enabled incoming CDR call splitting on the Avaya CM.

Reading the documentation suggests that calls are only ever split if they match the following criteria:

"You use the Call Splitting capability to record information about the following calls that:
?? Are part of a conference
?? Transferred
?? Involve an attendant
The system records a separate CDR record for each participant on any of these types of calls."

However, I am not seeing split calls in the CDR that's being generated via the DADS system.

Here is my CDR configuration:
http://pastebin.com/9QWjYUN7
http://pastebin.com/QQUf5SNR

I am trying to figure out the reason I am not seeing split calls. Are the calls that are being routed to an agent via the automated call generator are being transferred? Or is somerthing else going on here?

Thanks for the assistance.
JohnBiggs
Joined: Jun 20, 2005
Messages: 1141
Location: Rural, Virginia
Offline
The call generator originates a call via a DS1 trunk toward a vector, the vector distributes to a hunt group that has agents. The call is offered to an available agent. There are no conferences or transfers involved. An attendant is not an agent as I suspect you are aware.

If you want to use the DCP station emulations you can do conferences or transfers manually (or you can use IP stations) and that should generate split CDR records.
FrancisMacDonald
Joined: Feb 21, 2014
Messages: 3
Offline
Thanks John, I understand now.
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