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BryanZell
Joined: Dec 5, 2013
Messages: 12
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We implemented CTI transfer using cticonnector. The call detail now shows only NearEnd and FarEnd disconnects, but no transfers. We are using BlindCall for the transfer. Is there a way to get the transfer message(along with the transfer number) back into the call detail?
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BryanZell
Joined: Dec 5, 2013
Messages: 12
Offline
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No CTI - get transfer message
11:53:30 PM 32 VoiceXMLLoad AppRoot
CacheHit: False
RootDocument: True
11:53:30 PM 4232 Prompt 10036.wav
OutputModes: audio video
PromptType: Audio
11:53:34 PM CallTransfer Call Leg: 1
CalledURI: tel:47704
Transfer Type: Blind
11:53:34 PM CallTransfer Call Leg: 1
CalledURI: tel:47704
Transfer Type: Blind
11:53:34 PM 32 VoiceXMLLoad EndCallComplete
CacheHit: False
RootDocument: False
11:53:34 PM 60 VoiceXMLLoad AvayaSessionTerminationServlet
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BryanZell
Joined: Dec 5, 2013
Messages: 12
Offline
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No CTI - get transfer message
11:53:30 PM 32 VoiceXMLLoad AppRoot
CacheHit: False
RootDocument: True
11:53:30 PM 4232 Prompt 10036.wav
OutputModes: audio video
PromptType: Audio
11:53:34 PM CallTransfer Call Leg: 1
CalledURI: tel:47704
Transfer Type: Blind
11:53:34 PM CallTransfer Call Leg: 1
CalledURI: tel:47704
Transfer Type: Blind
11:53:34 PM 32 VoiceXMLLoad EndCallComplete
CacheHit: False
RootDocument: False
11:53:34 PM 60 VoiceXMLLoad AvayaSessionTerminationServlet
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BryanZell
Joined: Dec 5, 2013
Messages: 12
Offline
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CTI transfer - no transfer message
10:53:50 PM 6 VoiceXMLLoad ExtTransfer
CacheHit: False
RootDocument: False
10:53:50 PM 8 VoiceXMLLoad AppRoot
CacheHit: False
RootDocument: True
10:53:50 PM 3 VoiceXMLLoad SetUUI
CacheHit: False
RootDocument: False
10:53:50 PM 4 VoiceXMLLoad AppRoot
CacheHit: False
RootDocument: True
10:53:50 PM 4232 Prompt 10036.wav
OutputModes: audio video
PromptType: Audio
10:53:50 PM 4880 SpeechFail No Input
Language: en-us
10:53:55 PM 727 VoiceXMLLoad CCE01
CacheHit: False
RootDocument: False
10:53:56 PM 4 VoiceXMLLoad AvayaSessionTerminationServlet
CacheHit: False
RootDocument: False
10:53:56 PM DialogEnd
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NeilGoldsmith
Joined: Nov 6, 2013
Messages: 902
Offline
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You will have to report that within your app. The platform does not know what CTI operations are ongoing as it is not involved in the CTI commands.
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BryanZell
Joined: Dec 5, 2013
Messages: 12
Offline
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Thanks - one more question:
All calls with CTI transfer show NerEndDisconnect or FarEndDisconnect - is this normal? Calls do get transferred.
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DeepakK
Joined: Jul 18, 2011
Messages: 0
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Please somebody tell what is the difference between near end disconnect and far end disconnect
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RossYakulis
Joined: Nov 6, 2013
Messages: 2652
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Try looking at this post: https://devconnect.avaya.com/public/forum/d_forum_3.jsp?t=6376&f=6
Far end would be the number being out called. Near end would be the incoming call, I believe.
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