Hi,

I didn't find the command, so I'd like to know if there's a way to attach data to a call in the CCMS scripting, and how ?

This in order to retrieve this data using the CCT Web Services in further process of the call...

Regards,
Julien Fenaille

Hello,
This is documented in the scripting guidelines as below.
Effectively the CCT server is setup as a DIW client.
John

Use TAPI Call Data attachment to attach script and call data to a call, and pass
that information to a TAPI server. The first data parameter of the SEND INFO
command is interrogated. If the text in the parameter is %TAPI%, then the data
in the remaining parameters is sent to TAPI. The parameters of the SEND INFO
command are attached to a call using the published TAPI IVR/CallData
interface.
Example of script syntax
ASSIGN "%TAPI%" TO HAI_STRING_cv
SEND INFO HAI_AppId HAI_STRING_cv, CLID, HAI_AGENTID_cv
The preceding example sends the CLID and the agent ID to the TAPI
application.

I have the 2001 Nortel Scripting documentation that doesn't talks about this use of the SEND INFO command. Could you give a link to the up to date documentation ?

The aim is not to pass information to a TAPI server, but, in the SCE or in an HDX provider, I want to attach data to the call itself. This, in order to retrieve this data later, when notified from some event with the Notification Producer CCT Web Service... Is this TAPI parameter allows this ? (So, what we have to give as the provider Id, and the data set are not key/value nor blob ?)

Hello,
Note this method is only applicable to an AML system (CS1K).
The TAPI database is used to store the attache data.
The doc is 297-2183-930_8.05_ADM.pdf
John