Hi,


Please help me Regarding
1 difference b/w After call work and the AUX code ?
2. How can I change agent State to ACW when from CTI application is having an ACW check box ?
currently I was using one AUX code as an ACW and doing ---
((LucentV7Agent) myAgent).setState(Agent.NOT_READY,LucentAgent.MODE_NONE, reasonCode, false);
reasonCode -- is one of the AUX codes

Do this need to fix from AES end or is there any JTAPI API to make agent on acw


Regards
Gupta Rahul

Try Agent.WORK_NOT_READY