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Author Message
25/02/2014 03:17:22
Subject: CTIconnector integration issue in DD 5.1 and AES 4
#1
Vidhya
Joined: Feb 25, 2014
Messages: 1
Offline
I’m having difficulty getting the CTIconnector to work for DD 5.1 and AES 4 using trusted licensing. I’m getting the following error

These lines are from the CTIconnector trace.log file:
24/02/2014 14:59:21:253 DEBUG - CTIConnectorManager.init: CTI Version is 05.01.14
24/02/2014 15:56:30:391 DEBUG - CTIConnectorManager.ConfigureFromConfigurationFile: getting provider:AVAYA#S8700#CSTA-S#AVAY[b]A-AES
24/02/2014 15:56:31:360 ERROR - CTIConnectorManager.initProvider: provider:CTIforUUI is unavailable reason :com.avaya.jtapi.tsapi.TsapiPlatformException: initialization failed

I have verified the AES IP address in the TSAPI.pro file.how to solve this?
PM
25/02/2014 10:49:28
Subject: Re: CTIconnector integration issue in DD 5.1 and AES 4
#2
CraigJohnson5
Joined: Oct 24, 2013
Messages: 413
Offline
It's been a while since I have looked at a 4.x AE Services. Have you looked at the AE Services OA&M? There should be something called Status and Control that shows you the current status of your switch and TSAPI link. Please let me know if they are "Talking" and "Online".
PM
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