Hi

I got the errror "ICTransfer:\"USER:550002a:Invalid DN size\"" during transfer with ICTransfer.

Please help me to check this issue.
THank you.

Please see the DD log:
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : wirtelogDB-ConWritelog
18/11/2010 14:34:49 DEBUG - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Subflow return node "ConWritelog" forwarding to "agent-IC_Trans"
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : agent-IC_Trans
18/11/2010 14:34:49 DEBUG - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Subflow return node "IC_Trans" forwarding to "aftersales-IC_Trans"
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : aftersales-IC_Trans
18/11/2010 14:34:49 DEBUG - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Subflow return node "IC_Trans" forwarding to "CheckEDUID"
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : CheckEDUID
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Assigning [3] to [operations:exception]
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Assiging length of [vdu:id] to [operations:eduid_length]
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : [condition1] Condition [operations:emr] Numeric Greater Than or Equal [3] next [null]
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : [condition2] Condition [operations:eduid_length] String Equal [32] next [null]
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : VOX response: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","customerid","7315175","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี","msisdn","61498","system","DSTV","producttype","TVS","packagetype","NONPACK","packagestatus","","lastivrmenu","Menu 1- Check Balance and Due Date")
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : Silence_Prompt
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : AppRoot
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : ICTransfer1
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : VOX response: VOX.transfer.response("\"USER:550002a:Invalid DN size\"")
18/11/2010 14:34:49 ERROR - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : session id:CCVPMS02-TVS-PRD-2010322073250-6 | ICTransferCall:\USER:550002a:Invalid DN size\

18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Capturing exception [com.avaya.sce.runtimecommon.SCERuntimeException]. Message [ICTransferCall:\USER:550002a:Invalid DN size\]
18/11/2010 14:34:49 ERROR - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : session id:CCVPMS02-TVS-PRD-2010322073250-6 | TVS_TAYAN0940:ICTransfer1 | | ddLastException:message : ICTransferCall:\USER:550002a:Invalid DN size\
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : ICAgentTransferDown
18/11/2010 14:34:49 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : AppRoot
18/11/2010 14:34:50 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : Using SCESession 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 servlet : WriteLog_ICAgentTransferDown

18/11/2010 14:34:55 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : ***!!*** Invalidating From Exit Timer
18/11/2010 14:34:55 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : HTTP Session lost removing SCESession 0BBE7E4B4171451580D6F44ED81A6211
18/11/2010 14:34:55 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : SCESession Removed
18/11/2010 14:34:55 INFO - 0BBE7E4B4171451580D6F44ED81A6211:/TVS_TAYAN0940 : VOX response: VOX.gone.response(,"4ce4d6f000000000ac16d28323300002")

IC log:
18/11/2010 14:34:29 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.newcall.response(,"51631","4ce4d6f000000000ac16d28323300002") for req: 48-69
18/11/2010 14:34:29 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:1ms for request ID:48-69
18/11/2010 14:34:29 DEBUG - ICConnectorManager.doGet: Looking up 48-69 and returning response back to caller:VOX.newcall.response(,"51631","4ce4d6f000000000ac16d28323300002")
18/11/2010 14:34:29 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:2ms for request ID:48-69
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Request string is reqid=49-306&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","customerid","7315175")][49-306]&timeout=8000&channel=51631
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:49-306
18/11/2010 14:34:47 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","customerid","7315175")][49-306]
18/11/2010 14:34:47 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","customerid","7315175") for req: 49-306
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:210ms for request ID:49-306
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Looking up 49-306 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","customerid","7315175")
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:211ms for request ID:49-306
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Request string is reqid=50-891&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี")][50-891]&timeout=8000&channel=51631
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:50-891
18/11/2010 14:34:47 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี")][50-891]
18/11/2010 14:34:47 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี") for req: 50-891
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:208ms for request ID:50-891
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Looking up 50-891 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี")
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:208ms for request ID:50-891
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Request string is reqid=51-446&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","msisdn","61498")][51-446]&timeout=8000&channel=51631
18/11/2010 14:34:47 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:51-446
18/11/2010 14:34:47 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","msisdn","61498")][51-446]
18/11/2010 14:34:48 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","msisdn","61498") for req: 51-446
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:208ms for request ID:51-446
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Looking up 51-446 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","msisdn","61498")
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:209ms for request ID:51-446
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Request string is reqid=52-788&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","system","DSTV")][52-788]&timeout=8000&channel=51631
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:52-788
18/11/2010 14:34:48 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","system","DSTV")][52-788]
18/11/2010 14:34:48 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","system","DSTV") for req: 52-788
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:208ms for request ID:52-788
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Looking up 52-788 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","system","DSTV")
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:209ms for request ID:52-788
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Request string is reqid=53-688&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","producttype","TVS")][53-688]&timeout=8000&channel=51631
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:53-688
18/11/2010 14:34:48 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","producttype","TVS")][53-688]
18/11/2010 14:34:48 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","producttype","TVS") for req: 53-688
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:208ms for request ID:53-688
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Looking up 53-688 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","producttype","TVS")
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:208ms for request ID:53-688
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Request string is reqid=54-122&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","packagetype","NONPACK")][54-122]&timeout=8000&channel=51631
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:54-122
18/11/2010 14:34:48 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","packagetype","NONPACK")][54-122]
18/11/2010 14:34:48 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","packagetype","NONPACK") for req: 54-122
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:207ms for request ID:54-122
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Looking up 54-122 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","packagetype","NONPACK")
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:208ms for request ID:54-122
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Request string is reqid=55-48&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","packagestatus","")][55-48]&timeout=8000&channel=51631
18/11/2010 14:34:48 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:55-48
18/11/2010 14:34:48 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","packagestatus","")][55-48]
18/11/2010 14:34:49 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","packagestatus","") for req: 55-48
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:209ms for request ID:55-48
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Looking up 55-48 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","packagestatus","")
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:209ms for request ID:55-48
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Request string is reqid=56-805&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","lastivrmenu","Menu 1- Check Balance and Due Date")][56-805]&timeout=8000&channel=51631
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:56-805
18/11/2010 14:34:49 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","lastivrmenu","Menu 1- Check Balance and Due Date")][56-805]
18/11/2010 14:34:49 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","lastivrmenu","Menu 1- Check Balance and Due Date") for req: 56-805
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:208ms for request ID:56-805
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Looking up 56-805 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","lastivrmenu","Menu 1- Check Balance and Due Date")
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:209ms for request ID:56-805
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Request string is reqid=57-556&icconnectorMessage=[VOX.setvdu("4ce4d6f000000000ac16d28323300002","customerid","7315175","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี","msisdn","61498","system","DSTV","producttype","TVS","packagetype","NONPACK","packagestatus","","lastivrmenu","Menu 1- Check Balance and Due Date")][57-556]&timeout=8000&channel=51631
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:57-556
18/11/2010 14:34:49 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.setvdu("4ce4d6f000000000ac16d28323300002","customerid","7315175","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี","msisdn","61498","system","DSTV","producttype","TVS","packagetype","NONPACK","packagestatus","","lastivrmenu","Menu 1- Check Balance and Due Date")][57-556]
18/11/2010 14:34:49 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","customerid","7315175","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี","msisdn","61498","system","DSTV","producttype","TVS","packagetype","NONPACK","packagestatus","","lastivrmenu","Menu 1- Check Balance and Due Date") for req: 57-556
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:213ms for request ID:57-556
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Looking up 57-556 and returning response back to caller:VOX.setvdu.response(,"4ce4d6f000000000ac16d28323300002","customerid","7315175","customername","รà¹�มรืà¹�à¸� à¹?à¸�หะ à¸�ุà¸"à¸�ัà¸�à¸?ิมา à¸�à¸�สารà¸?วี","msisdn","61498","system","DSTV","producttype","TVS","packagetype","NONPACK","packagestatus","","lastivrmenu","Menu 1- Check Balance and Due Date")
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:213ms for request ID:57-556
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Request string is reqid=58-697&icconnectorMessage=[VOX.transfer("4ce4d6f000000000ac16d28323300002","")][58-697]&timeout=8000&channel=51631
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:58-697
18/11/2010 14:34:49 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.transfer("4ce4d6f000000000ac16d28323300002","")][58-697]
18/11/2010 14:34:49 DEBUG - ICConnectorManager.jobCompleted: Response back from Vox: VOX.transfer.response("\"USER:550002a:Invalid DN size\"") for req: 58-697
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Wait time for Vox to return response:209ms for request ID:58-697
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Looking up 58-697 and returning response back to caller:VOX.transfer.response("\"USER:550002a:Invalid DN size\"")
18/11/2010 14:34:49 DEBUG - ICConnectorManager.doGet: Time to complete doGet request:209ms for request ID:58-697
18/11/2010 14:34:55 DEBUG - ICConnectorManager.doGet: Request string is reqid=59-882&icconnectorMessage=[VOX.gone("4ce4d6f000000000ac16d28323300002")][59-882]&timeout=8000&channel=51631
18/11/2010 14:34:55 DEBUG - [V10_174_148_3022] ICConnectorCommon.Write: Writing to socket:[VOX.gone("4ce4d6f000000000ac16d28323300002")][59-882]
18/11/2010 14:34:55 DEBUG - ICConnectorManager.doGet: Waiting for notification from VOX for request:59-882
18/11/2010 14:34:55 DEBUG - ICConnectorManager.jo

That error is coming out of IC. You won't be able to diagnose it from DD. You should analyze IC logs particularly the TServer and VOX logs and go from there. You will have to get assistance from IC support for further analysis.