We have 2 app servers with cticonnector installed and we saw both trace logs appear to restart cticonnector at axactly the same time with the error

30/08/2010 21:14:47 DEBUG - ProviderObserver.providerChangedEvent: got providerobservation event, got provider to shutdown

one of the cticonnectors restarted and the DD application appeared to work fine and the other kept throwing errors

30/08/2010 21:26:46 ERROR - No observer on extension:4837210

How do I upload log files?

The CTIC will be notified of the loss of a Provider when the event you indicate below is sent. It will then reattempt to get the Provider periodically. It appears that happened with both app servers, however as you stated one (or more) of the observers did not come up. If this is repeatable, you will need to gather a JTAPI log (and possibly AES) to further analyze why those observers are not valid. The CTIC makes a request to begin observing an extension and in your case, that request failed. There is little information on the CTIC side as to why that failure occured.

To gather a JTAPI log, edit your tsapi.pro and set debug = 7 and restart the CTIC. I would advise only gathering a JTAPI log until the error occurs, then turning that debug back off (set to 0) or the JTAPI log will grow very large. The JTAPI log is called tsapi_trace.txt and resides in the app server root dir.

We have a portion of the AES log at the time of the failure

20:54:24 ERROR:FYI:asailink:hold_message:No application for message -- ABORT crv(00, 28) on node signal08 CVLAN SWLINK1/8
21:14:47 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 235:C 5017:[G3OBJ.CPP]: Sanity check - G3Obj::isDead() this object is dead, count = 2
21:14:47 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 520:C 1802:[ASAICONF.CPP]: AAO (id=104430070) RETRIEVE_CALL_CONF CAO is NULL, client closed stream .
21:14:58 ERROR:CRITICAL:TSAPI:TSERVER:../ClnMsg.cpp/1977 120 CLNTMSG[1]:acsRequestPrivileges() request denied for client CCE Jtapi Client 23cb 162.123.117.14 for Driver AVAYA#SWLINK1#CSTA#AV-AES-CR because the client connection is not secure
21:15:13 ERROR:CRITICAL:TSAPI:TSERVER:../ClnMsg.cpp/1977 120 CLNTMSG[1]:acsRequestPrivileges() request denied for client CCE Jtapi Client 23d1 161.179.229.202 for Driver AVAYA#SWLINK1#CSTA#AV-AES-CR because the client connection is not secure
21:26:46 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 235:C 5017:[G3OBJ.CPP]: Sanity check - G3Obj::isDead() this object is dead, count = 3
21:26:46 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 520:C 1802:[ASAICONF.CPP]: AAO (id=113268970) RETRIEVE_CALL_CONF CAO is NULL, client closed stream .
21:27:00 ERROR:CRITICAL:TSAPI:TSERVER:../ClnMsg.cpp/1977 120 CLNTMSG[1]:acsRequestPrivileges() request denied for client CCE Jtapi Client 23d7 161.179.229.202 for Driver AVAYA#SWLINK1#CSTA#AV-AES-CR because the client connection is not secure
21:27:08 ERROR:CRITICAL:TSAPI:TSERVER:../ClnMsg.cpp/1977 120 CLNTMSG[1]:acsRequestPrivileges() request denied for client CCE Jtapi Client 23db 161.179.229.202 for Driver AVAYA#SWLINK1#CSTA#AV-AES-CR because the client connection is not secure
21:44:50 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 520:C 1802:[ASAICONF.CPP]: AAO (id=113269374) RETRIEVE_CALL_CONF CAO is NULL, client closed stream .
21:45:04 ERROR:CRITICAL:TSAPI:TSERVER:../ClnMsg.cpp/1977 120 CLNTMSG[1]:acsRequestPrivileges() request denied for client CCE Jtapi Client 23e1 161.179.229.202 for Driver AVAYA#SWLINK1#CSTA#AV-AES-CR because the client connection is not secure
21:45:24 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 300:C 5017:[QUASAI.CPP]: SnapshotCall receives NO_ACTIVE_CALL, AUDIT callID 4936
21:50:10 ERROR:FYI:asailink:hold_message:No application for message -- ABORT crv(00, 30) on node signal08 CVLAN SWLINK1/8
21:53:46 ERROR:FYI:CVLAN:hbt_timer:Closing TCP session... Far end 162.123.110.220:1281 not responding.
21:53:46 ERROR:WARNING:CVLAN:unpack:162.123.110.220:1281: Recv() failed rc= -1 errno= 4
21:53:46 ERROR:WARNING:CVLAN:pack:162.123.110.220:1281 getmsg() failed errno=4
21:53:51 ERROR:FYI:asailink:hold_message:Association crv(ffffff82, 44) does not exist, and received FACILITY(62)
21:53:51 ERROR:FYI:asailink:hold_message:No application for message -- ABORT crv(ffffff82, 44) on node signal07 CVLAN SWLINK1/7
21:53:51 ERROR:FYI:asailink:hold_message:Association crv(ffffff82, 44) does not exist, and received FACILITY(62)
21:53:51 ERROR:FYI:asailink:hold_message:No application for message -- ABORT crv(ffffff82, 44) on node signal07 CVLAN SWLINK1/7
21:53:51 ERROR:FYI:asailink:hold_message:Association crv(ffffff82, 44) does not exist, and received FACILITY(62)
21:53:51 ERROR:FYI:asailink:hold_message:No application for message -- ABORT crv(ffffff82, 44) on node signal07 CVLAN SWLINK1/7
21:53:51 ERROR:FYI:asailink:hold_message:Association crv(ffffff82, 44) does not exist, and received FACILITY(62)
21:53:51 ERROR:FYI:asailink:hold_message:No application for message -- ABORT crv(ffffff82, 44) on node signal07 CVLAN SWLINK1/7
21:53:52 ERROR:FYI:asailink:hold_message:Association crv(ffffff82, 44) does not exist, and received FACILITY(62)
21:53:52 ERROR:FYI:asailink:hold_message:No application for message -- ABORT crv(ffffff82, 44) on node signal07 CVLAN SWLINK1/7
22:06:24 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 300:C 5017:[QUASAI.CPP]: SnapshotCall receives NO_ACTIVE_CALL, AUDIT callID 5340
22:06:24 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 300:C 5017:[QUASAI.CPP]: SnapshotCall receives NO_ACTIVE_CALL, AUDIT callID 5460
22:06:24 ERROR:WARNING:TSAPI:g3pderr:E_WARNING:L 300:C 5017:[QUASAI.CPP]: SnapshotCall receives NO_ACTIVE_CALL, AUDIT callID 5514
22:38:33 ERROR:WARNING:CVLAN:unpack:162.123.110.221:4660: Recv() failed rc= -1 errno= 104
22:38:33 ERROR:WARNING:CVLAN:pack:162.123.110.221:4660 getmsg() failed errno=4
22:40:55 ERROR:WARNING:CVLAN:unpack:162.123.110.220:1346: Recv() failed rc= -1 errno= 104
22:40:55 ERROR:WARNING:CVLAN:pack:162.123.110.220:1346 getmsg() failed errno=4


Any ideas?

I would open a case with Avaya Customer support for the AES/JTAPI team to have them analyze this log. It looks like a configuration or network/server related issue with connectivity, but I don't have the expertise to analyze these logs in detail.

Thanks - we did open a ticket and will pursue the issue with support.

I opened a ticket and they have increased the tracing level on AES. They are asking to increase tracing on the client side. I am setting the tsapi_pro.ini item to "debugLevel=7". They are saying the Devconnect needs to look at the cticonnector side. Are there any other settings to increase log file verbosity?

FYI - the Avaya ticket is Avaya Case Nr: 15997012

Hi,

I am too facing similar issue:

10:47:35 ERROR:CRITICAL:TSAPI:TSERVER:ClnMsg.cpp/1964 120 CLNTMSG[1]: acsRequestPrivileges() request denied for client avpjtapi Jtapi Client 2c4 172.24.184.165 for Driver AVAYA#AESSERVER1#CSTA#SERVER1 because the client connection is not secure
10:47:44 ERROR:WARNING:TSAPI:G3PD:L 1125:C 38:[CAS.CPP]: For message [CLEAR_CONNECTION:9] an inappropriate or unknown private message UNKNOWN(65535) was found.
10:48:29 ERROR:CRITICAL:TSAPI:TSERVER:ClnMsg.cpp/1964 120 CLNTMSG[1]: acsRequestPrivileges() request denied for client avpjtapi Jtapi Client 2c8 172.25.68.199 for Driver AVAYA#AESSERVER1#CSTA#SERVER1 because the client connection is not secure
10:49:15 ERROR:WARNING:TSAPI:G3PD:L 1125:C 38:[CAS.CPP]: For message [MONITOR_DEVICE:111] an inappropriate or unknown private message UNKNOWN(65535) was found.
10:49:15 ERROR:WARNING:TSAPI:G3PD:L 1125:C 38:[CAS.CPP]: For message [MONITOR_DEVICE:111] an inappropriate or unknown private message UNKNOWN(65535) was found.

Could you please help me with this? what these errors corresponds too?

Thanks in advance.

Hi,

I am too facing similar issue:

10:47:35 ERROR:CRITICAL:TSAPI:TSERVER:ClnMsg.cpp/1964 120 CLNTMSG[1]: acsRequestPrivileges() request denied for client avpjtapi Jtapi Client 2c4 172.24.184.165 for Driver AVAYA#AESSERVER1#CSTA#SERVER1 because the client connection is not secure
10:47:44 ERROR:WARNING:TSAPI:G3PD:L 1125:C 38:[CAS.CPP]: For message [CLEAR_CONNECTION:9] an inappropriate or unknown private message UNKNOWN(65535) was found.
10:48:29 ERROR:CRITICAL:TSAPI:TSERVER:ClnMsg.cpp/1964 120 CLNTMSG[1]: acsRequestPrivileges() request denied for client avpjtapi Jtapi Client 2c8 172.25.68.199 for Driver AVAYA#AESSERVER1#CSTA#SERVER1 because the client connection is not secure
10:49:15 ERROR:WARNING:TSAPI:G3PD:L 1125:C 38:[CAS.CPP]: For message [MONITOR_DEVICE:111] an inappropriate or unknown private message UNKNOWN(65535) was found.
10:49:15 ERROR:WARNING:TSAPI:G3PD:L 1125:C 38:[CAS.CPP]: For message [MONITOR_DEVICE:111] an inappropriate or unknown private message UNKNOWN(65535) was found.

Could you please help me with this? what these errors corresponds too?

Thanks in advance.

Looks like you should be using a secure connection (csta-s) instead of non secure (csta)

AVAYA#AESSERVER1#CSTA#SERVER1