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MattWithum
Joined: Nov 12, 2007
Messages: 0
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Hi All,

Is it possible to dial a FAC (with user prompts) using TSAPI? I can use cstaMakeCall() to dial a FAC that does not require any user input (such as logging in ... I just dial *8850001), however is it possible to use a FAC such as Add Agent Skill? The Add Agent Skill will prompt the user for a skill number and skilll level, which I do not seem to be able to do using TSAPI.

I do realize that I could use SMS to change skills, however when I use SMS, the Agent must log out and back in before any changes take effect ... the FAC will add the skill without logging out, which is what I am going for.

I do think I will be able to do this with DMCC, but I would like to do it with TSAPI if I can.
JohnBiggs
Joined: Jun 20, 2005
Messages: 969
Location: Thornton, CO
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With IPCoDE I added *77 as the activation and #77 as the deactivation FACs for agent skills.

I do a make call to "*7702#01#" to add skill 2, and "#7702#" to remove skill 2, and it works.

what are you doing?
MattWithum
Joined: Nov 12, 2007
Messages: 0
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John,

That worked. I was using single digit skill levels last time i tried, and using the 01 skill level worked.

Thanks for the help!
CameliaSuciu
Joined: Nov 27, 2013
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Hello,

Is it possible to add or remove more than one skill at the same time using the format below or similar?
If I need to add more than one skill, will I have to do it in as many steps?
Thanks

JohnBiggs
Joined: Jun 20, 2005
Messages: 969
Location: Thornton, CO
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If you are using FAC's only one skill at a time (e.g. per MakeCall request) is supported. If you want to use the System Management Service then multiple are supported, however the agent must log out and back in before they become effective....
CameliaSuciu
Joined: Nov 27, 2013
Messages: 0
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Hi John,

I'm using TSAPI, so cstaMakeCall.
It seems that I'll have do just do it one at a time.
Thanks.
kalaivananAnnamalai
Joined: Jan 2, 2013
Messages: 0
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Hi, I am trying a FAC in CstaMakeCall for Barge-in the call. My FAC is *56 and extension number to be barged-in is 54084. I am doing a CstaMakeCall *5654084. But its is not workinf for me. If I dial *56 using CstaMakeCall and send DTMF of 54084, it works. Can anyone let me know if there is any configuration changes needed to use this feature?

Thanks,
Kalaivanan A
MartinFlynn
Joined: Nov 30, 2009
Messages: 1844
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That seems to work OK for me. Have you tried a list trace station ?

kalaivananAnnamalai
Joined: Jan 2, 2013
Messages: 0
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Hi,
I am getting a denial event 1690 when I try this.

I even opened the one-x communicatior and entered the full string (*56242) where *56 is FAC and 242 is the station I am going to monitor. The same event I am getting.

Thanks,
Kalaivanan
MartinFlynn
Joined: Nov 30, 2009
Messages: 1844
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It may be that something in your routing tables is causing your problem.

For example, if your dialplan analysis table allows different length FACs, your call will fail (though probably with a different denial code).

Try inserting a comma (,) between the fac and the number - *56,242 . This will tell the switch where the fac ends and the number begins.

Martin
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