Hi,
I have been monitoring some active calls on the VP.For some of the calls , ports are held on the VP for long time.For such calls when I look at the application logs, it looks as though call gets hung in between (I am not sure about the caller experience) and after 10 minutes or so the http session gets lost.

Any idea why would a call hang ? Also, why would the port be held on the VP?

heres the partial log....

26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : Using SCESession C10D62055E6237A8087491CACEEDCD5C:/CommonApp servlet : MenuOptions
26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : [condition] Condition [commonapp_initial_lookup:mainmenu_prompt] Is Empty
26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : [condition] Condition [flagFor12012] Is True
26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : choice : 1 is enabled
26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : choice : 2 is enabled
26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : choice : 3 is enabled
26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : inside *
26/08/2013 11:27:08:322 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : choice : 0 is enabled
26/08/2013 11:37:58:915 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : HTTP Session lost removing SCESession C10D62055E6237A8087491CACEEDCD5C
26/08/2013 11:37:58:915 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : SCESession Removed
26/08/2013 11:37:58:915 DEBUG - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : Removing 1 session stack frames.
26/08/2013 11:37:58:915 INFO - C10D62055E6237A8087491CACEEDCD5C:/CommonApp : ** Popped Stack Frame [/CommonApp]


Thanks,
Kartik

Hmm, are you able to confirm that the call didn't end successfully? Some VP versions had issues with how the browser handled hangups which would cause sessions to be orphaned on the app server. There are service packs that have been released that should fix up the handling of hangups so that the session is ended on the app server too., if this is the case.

Also, what is your http session timeout set to? If it's 10 minutes, perhaps try raising it to something like 15 or 30 mins.