Hi,
Using TSAPI, how it is possible to retrieve Skill Group number, UCID, and VDN for a call landed for an agent ?

THanks and Regards
Rasheed

The information is provided in the delivered event. Please take a look at the TSAPI Programer's guide which will show you the content of the message. items like the called party number will have the VDN, as the call is delivered to the VDN (assuming you have a monitor on the VDN). I forget what field Skill Group Number will be in off hand, a bit of time using the TSAPI Exerciser will quickly clue you in on the field if you have a monitor on the agent that the call is delivered to. UCID will be in the private data portion of the message.

Dear John,
Thanks for the details. If i am monitoring a device extension using Cstamonitordevice instead of monitoring the VDN, is it possible to get the VDN, skill number and UCID for the calls on that extension?

Thanks and Regards
Rasheed

Abdul, please look at the OriginalCallInfo private data provided in the Delivered event. This should give you at least some of the desired information.

Joel