Hi Team,

As i said earlier i'm new to the CTI integration.

We have Nortel mps 500 and Avaya AES server.

Can any let me know how to get the DNIS,CLI using the JTAPI sdks.
Pls let me know the various objects that needs to be created in a sequence(like peer object,provider etc)

Also pls let me know the use of Terminal object and how to use the connection objects.

Kindly reply at the earliest.

Team,

pls reply

Also let me know what is the difference between provider.getstate() and providerevent.getid() functions?

You should be able to get the answers to your first questions from the JTAPI Programmers Guide and the sample application called AgentView. You can download these from the Devconnect website.

You can get descriptions of the Provider and ProviderEvent classes in the JTAPI Javadocs. These are included with the SDK.

Provider.getstate() returns the current state of the Provider. Values are IN_SERVICE, OUT_OF_SERVICE and SHUTDOWN.

ProviderEvent.getId() returns a numeric value which equates with the type of the event. So, for example, if you receive a ProviderInServiceEvent, ProviderEvent.getId() will return PROVIDER_IN_SERVICE.

Martin