hi,

i have a dmcc monitor to five vdn , five acdGroup
and 20 extension. (i am only monitoring the callCenter(tsapi) and do not make any actions. )

how many and whice kind of license i have to buy.

thanx
boaz

my dmcc version is 6.1.

20 TSAPI Basic User Licenses are required for Call Control Monitors through DMCC. This is assuming you do not do a device registration request. If you do a device registration request you will also require 20 DMCC_DMC licenses

The VDN and acdGroup monitors do not consume licenses.

Is dmcc basic license is ok for monitoring?

boaz

OK, for monitoring _what_?

DMCC licensing is divided into three different types of monitoring.

1) Call Control Monitors - require TSAPI Basic User Licenses To see a set of operations (albeit in TSAPI terminology that is slightly different from DMCC terminology) see https://devconnect.avaya.com/secure/faq/d_faq.jsp?f=1&q=495#q495

2) Adjunct Routing Route Requests, Selective Listening, and makePredictiveCall (strictly not a 'monitor' but in many ways acts like one) all require a TSAPI Advanced License. See https://devconnect.avaya.com/secure/faq/d_faq.jsp?f=1&q=657#q657 for additional information

3) the remaining DMCC Services use a DMCC Basic License.

hi,

i am lisenting to tsapi events (deliverd , established ....) .

and i am calling to get agent state and get call info only.

is this type 1 ? ( Call Control Monitors lisence )


boaz

all the functionality you are after is in the first group (type 1).