We are having an issue with connecting a custom JTAPI application to the AES server at a customer site. I've been instructed by Annette Webb (awebb@avaya.com) and Anund Srirangam (asrirangam@avaya.com). I'm not sure you can answer the question here as I believe this may be a configuration issue on the AES server or incorrect information supplied by the customer that exists in the TSAPI.PRO file.

Below is the description of the issue, the output of our application, including the output from the JTAPI stack. Also, at the bottom is the contents of the TSAPI.PRO configuration file for the JTAPI API:

When I run my call router code, it's still not finding the AES server. Below is the output from the call router including the debug output that comes from the JTAPI stack. The debug output in red is the output from the JTAPI stack. As you can see from the output, I changed the tlink sting to have all capital letters, like you suggested. Also, at the end of the email is the tsapi.pro file contents. Do you know what might be the issue?

FYI: "runcr" is a script to run the custom JTAPI application we're developing. Let me know if you need to see the code source where we attempt to retrieve the services and provider for the AES server.
________________________________________
OH02IVRDEV1(goldsys)% runcr
16/09/2008 15:43:33 INFO - Instantiating CallManager instance
16/09/2008 15:43:33 DEBUG - monitoredVDN = 3493
16/09/2008 15:43:33 DEBUG - outgoingVDN = 3500
16/09/2008 15:43:33 DEBUG - tlink = AVAYA#SWLINK1#CSTA#OH02AESDEV
16/09/2008 15:43:33 DEBUG - login = cust
16/09/2008 15:43:33 DEBUG - password = yeah right!! Like I'd tell you
16/09/2008 15:43:33 DEBUG - JtapiPeer created successfully. DefaultJtapiPeer@19209ea
16/09/2008 15:43:33 DEBUG - Getting services
16/09/2008 15:43:34 DEBUG - 0 services found.
16/09/2008 15:43:34 DEBUG - Getting provider: providerString=AVAYA#SWLINK1#CSTA#OH02AESDEV;loginID=cust;passwd=custpw
16/09/2008 15:43:34 ERROR - Exception caught while running call router
com.avaya.jtapi.tsapi.TsapiPlatformException: server not found
at com.avaya.java.tsapiInterface.TsapiSessionFactory.findTlink(SourceFile:361)
at com.avaya.java.tsapiInterface.m.<init>(SourceFile:132)
at com.avaya.jtapi.tsapi.cB.<init>(SourceFile:406)
at com.avaya.jtapi.tsapi.T.<init>(SourceFile:30)
at com.avaya.jtapi.tsapi.TsapiPeer.getProvider(SourceFile:36)
at com.goldsys.callrouter.CallManager.start(CallManager.java:140)
at com.goldsys.callrouter.CallRouter.start(CallRouter.java:68)
at com.goldsys.callrouter.CallRouter.main(CallRouter.java:54)
16/09/2008 15:43:34 ERROR - Stopping call router
09/16/08 15:43:34.126 {main} Property "debugLevel" set to 9
09/16/08 15:43:34.142 {main} JTAPI Package Version: 4.2.1 Build 338
09/16/08 15:43:34.143 {main} browser: GENERIC
09/16/08 15:43:34.167 {main} AvayaJtapiThread - thread created: name=GetEventThread#1, hash= @18506989
09/16/08 15:43:34.378 {main} Sent InvokeID 1 for null
09/16/08 15:43:34.378 {main} ACSNameSrvRequest ::=
09/16/08 15:43:34.378 {main} {
09/16/08 15:43:34.382 {main} streamType 1 < ST_CSTA >
09/16/08 15:43:34.383 {main} }
09/16/08 15:43:34.398 <GetEventThread#1> Received invokeID 1 for null
09/16/08 15:43:34.398 <GetEventThread#1> ACSNameSrvReply ::=
09/16/08 15:43:34.399 <GetEventThread#1> {
09/16/08 15:43:34.400 <GetEventThread#1> more FALSE
09/16/08 15:43:34.400 <GetEventThread#1> list
09/16/08 15:43:34.400 <GetEventThread#1> {
09/16/08 15:43:34.400 <GetEventThread#1> }
09/16/08 15:43:34.401 <GetEventThread#1> }
09/16/08 15:43:34.402 <GetEventThread#1> Handling INVOKE ID 1 for null
09/16/08 15:43:34.403 <GetEventThread#1> DONE handling INVOKE ID 1 for null
09/16/08 15:43:34.405 {main} Sent InvokeID 2 for null
09/16/08 15:43:34.405 {main} ACSAbortStream ::=
09/16/08 15:43:34.405 {main} {
09/16/08 15:43:34.406 {main} NULL
09/16/08 15:43:34.406 {main} }
09/16/08 15:43:34.429 {main} TSProvider: version '4.2.1 Build 338 [production build]', for TSProvider[#1]@dc57db
09/16/08 15:43:34.430 <GetEventThread#1> Call Control: no handler for session
09/16/08 15:43:34.440 <GetEventThread#1> Exception received: java.net.SocketException: Socket closed
java.net.SocketException: Socket closed
09/16/08 15:43:34.441 <GetEventThread#1> at java.net.SocketInputStream.socketRead0(Native Method)
09/16/08 15:43:34.441 <GetEventThread#1> at java.net.SocketInputStream.read(SocketInputStream.java:129)
09/16/08 15:43:34.441 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:49)
09/16/08 15:43:34.442 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:60)
09/16/08 15:43:34.442 <GetEventThread#1> at com.avaya.java.tsapiInterface.oio.j.run(SourceFile:219)
09/16/08 15:43:34.470 {main} TSProvider: calling acsOpenStream serverID=AVAYA#SWLINK1#CSTA#OH02AESDEV loginID=cust passwd=******* for TSProvider[#1]@dc57db
09/16/08 15:43:34.474 {main} browser: GENERIC
09/16/08 15:43:34.475 {main} AvayaJtapiThread - thread created: name=GetEventThread#2, hash= @21414356
09/16/08 15:43:34.475 {main} Sent InvokeID 1 for TSProvider[#1]@dc57db
09/16/08 15:43:34.475 {main} ACSNameSrvRequest ::=
09/16/08 15:43:34.476 {main} {
09/16/08 15:43:34.476 {main} streamType 1 < ST_CSTA >
09/16/08 15:43:34.476 {main} }
09/16/08 15:43:34.511 <GetEventThread#2> Received invokeID 1 for TSProvider[#1]@dc57db
09/16/08 15:43:34.511 <GetEventThread#2> ACSNameSrvReply ::=
09/16/08 15:43:34.511 <GetEventThread#2> {
09/16/08 15:43:34.511 <GetEventThread#2> more FALSE
09/16/08 15:43:34.512 <GetEventThread#2> list
09/16/08 15:43:34.512 <GetEventThread#2> {
09/16/08 15:43:34.514 <GetEventThread#2> }
09/16/08 15:43:34.514 <GetEventThread#2> }
09/16/08 15:43:34.514 <GetEventThread#2> Handling INVOKE ID 1 for TSProvider[#1]@dc57db
09/16/08 15:43:34.515 <GetEventThread#2> DONE handling INVOKE ID 1 for TSProvider[#1]@dc57db
09/16/08 15:43:34.515 {main} Sent InvokeID 2 for TSProvider[#1]@dc57db
09/16/08 15:43:34.515 {main} ACSAbortStream ::=
09/16/08 15:43:34.515 {main} {
09/16/08 15:43:34.515 {main} NULL
09/16/08 15:43:34.515 {main} }
09/16/08 15:43:34.516 {main} Tsapi<init>: com.avaya.jtapi.tsapi.TsapiPlatformException: server not found
09/16/08 15:43:34.530 <GetEventThread#2> Call Control: no handler for session
09/16/08 15:43:34.530 <GetEventThread#2> Exception received: java.net.SocketException: Socket closed
java.net.SocketException: Socket closed
09/16/08 15:43:34.530 <GetEventThread#2> at java.net.SocketInputStream.socketRead0(Native Method)
09/16/08 15:43:34.530 <GetEventThread#2> at java.net.SocketInputStream.read(SocketInputStream.java:129)
09/16/08 15:43:34.530 <GetEventThread#2> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:49)
16/09/2008 15:43:34 INFO - CallRouter shutting down
16/09/2008 15:43:34 INFO - Logging Out of Provider.
16/09/2008 15:43:34 INFO - CallRouter stopped

OH02IVRDEV1(goldsys)%

________________________________________
TSAPI.PRO file

OH02IVRDEV1(goldsys)% cat tsapi.pro
# tsapi.pro - Telephony Services API Properties File for JTAPI
#
# This file must be located in one of the directories found in CLASSPATH.

# ---------------------------------------------------------------------------
# This is a list of the servers offering Telephony Services via TCP/IP.
# Either domain name or IP address may be used; the default port number is 450.
# The form is: host_name=port_number For example:
#
# tserver.mydomain.com=450
168.116.192.46=450
# 127.0.0.1=450
#
# (Remove the '#' when creating actual server entries.)

# ---------------------------------------------------------------------------
# When accessing Telephony Services via a secure, encrypted connection, the
# Application Enablement (AE) Services server sends its certificate to the
# JTAPI client, and the JTAPI client verifies that the certificate is signed
# by a trusted Certificate Authority (CA).
#
# If your organization has installed its own certificate on the AE Server,
# then the JTAPI client must have access to the trusted CA certificate(s)
# for the AE Services server certificate. Provide the location of a Java
# Key Store containing the trusted CA certificate(s) and the password for
# the Java Key Store here. For example:
#
# trustStoreLocation=C:\\Documents and Settings\\user\\certs\\aesCerts.jks
# trustStorePassword=password
#
# (Note the use of "\\" instead of "\" when specifying Windows file locations.)

# ---------------------------------------------------------------------------
debugLevel=9

# When altTraceFile is commented out, debug info goes to stdout
#altTraceFile=config/CallRouter.log
# This file may specify alternate TSAPI links (Tlinks) for a preferred Tlink.
# The format of each entry is:
#
# Alternates(preferred_Tlink)=alternate_Tlink_1:alternate_Tlink_2:...
#
# Each entry may specify between one and four alternate Tlinks for the
# preferred Tlink. Up to 16 entries are allowed.
#
# For example:
#
# Alternates(AVAYA#CM1#CSTA#AES1)=AVAYA#CM1#CSTA#AES2:AVAYA#CM1#CSTA#AES3

I'm sure you've tried pinging the AES from the machine running JTAPI, right? If that works, please also try doing a "telnet 168.116.192.46 450". Of course, TSAPI won't give you a telnet prompt on this port, but if you don't get an error, that means that TSAPI is listening on port 450.

Given the error, I'd expect either the ping or the telnet to fail, which means that for some reason TSAPI is not listening on the expected port / IP address.

Joel

Here is the output from those commands. Looks like it works.

OH02IVRDR1(goldsys)% ping 168.116.192.46
168.116.192.46 is alive
OH02IVRDR1(goldsys)% telnet 168.116.192.46 450
Trying 168.116.192.46...
Connected to 168.116.192.46.
Escape character is '^]'.
^]
telnet> quit
Connection closed.
OH02IVRDR1(goldsys)%

Actually, that last post was from the production IVR. However, the same results from the DEV IVR, the one we're using to run out cutom code.


OH02IVRDEV1(goldsys)% ping 168.116.192.46
168.116.192.46 is alive
OH02IVRDEV1(goldsys)% telnet 168.116.192.46 450
Trying 168.116.192.46...
Connected to 168.116.192.46.
Escape character is '^]'.

telnet> quit
Connection closed.
OH02IVRDR1(goldsys)%

Also, as another note, Anund Srirangam (asrirangam@avaya.com) from Avaya's backbone group setup the AES server. When I initially reported this issue, he recognized that the TSAPI licenses were not applied, so he applied them. Also, he setup the links to the PBX. I think it's Communication Manager but not sure as we're only doing the IVR custom app. We only have access into the IVRs so it's hard to tell what the AES is doing.

Can you look at the logs in the /opt/mvap/logs/log.<date> files and see if there are any clues there? You can increase the log level by creating a /opt/mvap/conf/tracemask file and adding a line "TSAPI=1". If you don't see any entries here, I'm not sure what the next step would be. Probably opening a trouble ticket with Avaya Services.

Joel

I'm assuming you're talking about looking at the files on the AES server. If so, as I mentioned in the last post, we don't have access to the AES. Only Anund from Avaya has access to that machine.

OK. I'm afraid there's not much more I'm going to be able to do to help you out then. Sorry.

Joel

Thanks for your effort. I do expect someone from Avaya to tend to this matter. I will have to engage the customer to pressure someone from Avaya to resolve this matter.

I'm working with Kirk on this issue. Avaya Services added the CTI links on the switch and the AES and verified that link was established and talking. Now when we execute the following line of code:

ccprovider = (CallCenterProvider)jtapiPeer.getProvider(providerString);

We see the following in the trace (Note, the first and last lines shown below are from our application, the rest must be coming from the TSAPI trace):


18/09/2008 13:33:51 DEBUG - Getting provider: providerString=AVAYA#SWLINK1#CSTA#OH02AESDEV;loginID=cust;passwd=custpw
09/18/08 13:33:50.986 {main} Property "debugLevel" set to 9
09/18/08 13:33:50.996 {main} JTAPI Package Version: 4.2.1 Build 338
09/18/08 13:33:50.997 {main} browser: GENERIC
09/18/08 13:33:51.008 {main} AvayaJtapiThread - thread created: name=GetEventThread#1, hash= @18506989
09/18/08 13:33:51.223 {main} Sent InvokeID 1 for null
09/18/08 13:33:51.223 {main} ACSNameSrvRequest ::=
09/18/08 13:33:51.224 {main} {
09/18/08 13:33:51.227 {main} streamType 1 < ST_CSTA >
09/18/08 13:33:51.227 {main} }
09/18/08 13:33:51.246 <GetEventThread#1> Received invokeID 1 for null
09/18/08 13:33:51.247 <GetEventThread#1> ACSNameSrvReply ::=
09/18/08 13:33:51.248 <GetEventThread#1> {
09/18/08 13:33:51.248 <GetEventThread#1> more FALSE
09/18/08 13:33:51.248 <GetEventThread#1> list
09/18/08 13:33:51.249 <GetEventThread#1> {
09/18/08 13:33:51.249 <GetEventThread#1> {
09/18/08 13:33:51.249 <GetEventThread#1> serverName "AVAYA#SWLINK1#CSTA#OH02AESDEV"
09/18/08 13:33:51.249 <GetEventThread#1> serverAddr 2 0 4 1a a8 74 c0 2e 0 0 0 0 0 0 0 0
09/18/08 13:33:51.249 <GetEventThread#1> }
09/18/08 13:33:51.252 <GetEventThread#1> }
09/18/08 13:33:51.252 <GetEventThread#1> }
09/18/08 13:33:51.254 <GetEventThread#1> Handling INVOKE ID 1 for null
09/18/08 13:33:51.254 <GetEventThread#1> DONE handling INVOKE ID 1 for null
09/18/08 13:33:51.256 {main} Sent InvokeID 2 for null
09/18/08 13:33:51.257 {main} ACSAbortStream ::=
09/18/08 13:33:51.257 {main} {
09/18/08 13:33:51.258 {main} NULL
09/18/08 13:33:51.258 {main} }
09/18/08 13:33:51.281 {main} TSProvider: version '4.2.1 Build 338 [production build]', for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.300 <GetEventThread#1> Call Control: no handler for session
09/18/08 13:33:51.300 <GetEventThread#1> Exception received: java.net.SocketException: Socket closed
java.net.SocketException: Socket closed
09/18/08 13:33:51.301 <GetEventThread#1> at java.net.SocketInputStream.socketRead0(Native Method)
09/18/08 13:33:51.301 <GetEventThread#1> at java.net.SocketInputStream.read(SocketInputStream.java:129)
09/18/08 13:33:51.301 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:49)
09/18/08 13:33:51.302 <GetEventThread#1> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:60)
09/18/08 13:33:51.302 <GetEventThread#1> at com.avaya.java.tsapiInterface.oio.j.run(SourceFile:219)
09/18/08 13:33:51.320 {main} TSProvider: calling acsOpenStream serverID=AVAYA#SWLINK1#CSTA#OH02AESDEV loginID=cust passwd=******* for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.323 {main} browser: GENERIC
09/18/08 13:33:51.324 {main} AvayaJtapiThread - thread created: name=GetEventThread#2, hash= @6166426
09/18/08 13:33:51.324 {main} Sent InvokeID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.324 {main} ACSNameSrvRequest ::=
09/18/08 13:33:51.324 {main} {
09/18/08 13:33:51.325 {main} streamType 1 < ST_CSTA >
09/18/08 13:33:51.325 {main} }
09/18/08 13:33:51.362 <GetEventThread#2> Received invokeID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.363 <GetEventThread#2> ACSNameSrvReply ::=
09/18/08 13:33:51.363 <GetEventThread#2> {
09/18/08 13:33:51.363 <GetEventThread#2> more FALSE
09/18/08 13:33:51.363 <GetEventThread#2> list
09/18/08 13:33:51.363 <GetEventThread#2> {
09/18/08 13:33:51.363 <GetEventThread#2> {
09/18/08 13:33:51.363 <GetEventThread#2> serverName "AVAYA#SWLINK1#CSTA#OH02AESDEV"
09/18/08 13:33:51.364 <GetEventThread#2> serverAddr 2 0 4 1a a8 74 c0 2e 0 0 0 0 0 0 0 0
09/18/08 13:33:51.364 <GetEventThread#2> }
09/18/08 13:33:51.364 <GetEventThread#2> }
09/18/08 13:33:51.364 <GetEventThread#2> }
09/18/08 13:33:51.364 <GetEventThread#2> Handling INVOKE ID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.364 <GetEventThread#2> DONE handling INVOKE ID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.364 {main} Sent InvokeID 2 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.364 {main} ACSAbortStream ::=
09/18/08 13:33:51.365 {main} {
09/18/08 13:33:51.365 {main} NULL
09/18/08 13:33:51.365 {main} }
09/18/08 13:33:51.372 {main} browser: GENERIC
09/18/08 13:33:51.373 <GetEventThread#2> Call Control: no handler for session
09/18/08 13:33:51.374 <GetEventThread#2> Exception received: java.net.SocketException: Socket closed
java.net.SocketException: Socket closed
09/18/08 13:33:51.374 <GetEventThread#2> at java.net.SocketInputStream.socketRead0(Native Method)
09/18/08 13:33:51.374 <GetEventThread#2> at java.net.SocketInputStream.read(SocketInputStream.java:129)
09/18/08 13:33:51.374 <GetEventThread#2> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:49)
09/18/08 13:33:51.374 <GetEventThread#2> at com.avaya.java.tsapiInterface.streams.c.a(SourceFile:60)
09/18/08 13:33:51.375 <GetEventThread#2> at com.avaya.java.tsapiInterface.oio.j.run(SourceFile:219)
09/18/08 13:33:51.376 {main} AvayaJtapiThread - thread created: name=GetEventThread#3, hash= @19653053
09/18/08 13:33:51.378 {main} AvayaJtapiThread - thread created: name=DistributeCSTAEvent#4, hash= @27653945
09/18/08 13:33:51.379 {main} Sent InvokeID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.379 {main} ACSKeyRequest ::=
09/18/08 13:33:51.379 {main} {
09/18/08 13:33:51.381 {main} loginID "cust"
09/18/08 13:33:51.381 {main} }
09/18/08 13:33:51.381 {main} TsapiPrivate ::=
09/18/08 13:33:51.381 {main} {
09/18/08 13:33:51.382 {main} vendor "NT_TCP"
09/18/08 13:33:51.382 {main} data 80 1 1 1 3 1 1
09/18/08 13:33:51.383 {main} tsType 0
09/18/08 13:33:51.383 {main} }
09/18/08 13:33:51.417 <GetEventThread#3> Received invokeID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.418 <GetEventThread#3> ACSAuthReplyTwo ::=
09/18/08 13:33:51.418 <GetEventThread#3> {
09/18/08 13:33:51.418 <GetEventThread#3> objectID 0
09/18/08 13:33:51.418 <GetEventThread#3> key 58 e3 3 13 59 73 5 33
09/18/08 13:33:51.418 <GetEventThread#3> authInfo
09/18/08 13:33:51.418 <GetEventThread#3> {
09/18/08 13:33:51.419 <GetEventThread#3> authType 2 < NEED_LOGIN_ID_AND_PASSWD >
09/18/08 13:33:51.419 <GetEventThread#3> authLoginID "cust"
09/18/08 13:33:51.419 <GetEventThread#3> }
09/18/08 13:33:51.419 <GetEventThread#3> encodeType 3 < WIN_NT_LOCAL >
09/18/08 13:33:51.419 <GetEventThread#3> pipe <null>
09/18/08 13:33:51.420 <GetEventThread#3> }
09/18/08 13:33:51.420 <GetEventThread#3> Handling INVOKE ID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.420 <GetEventThread#3> DONE handling INVOKE ID 1 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.426 {main} Sent InvokeID 2 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.427 {main} ACSOpenStream ::=
09/18/08 13:33:51.427 {main} {
09/18/08 13:33:51.430 {main} streamType 1 < ST_CSTA >
09/18/08 13:33:51.430 {main} serverID "AVAYA#SWLINK1#CSTA#OH02AESDEV"
09/18/08 13:33:51.430 {main} loginID "cust"
09/18/08 13:33:51.431 {main} cryptPass 77 7c 18 9b b9 4f 81 77 a1 be e3 2d 89 3b 81 77 a1 be e3 2d 89 3b 81 77 a1 be e3 2d 89 3b 81 77 a1 be e3 2d 89 3b 81 77
09/18/08 13:33:51.432 {main} applicationName "Jtapi Client"
09/18/08 13:33:51.434 {main} level 1 < ACS_LEVEL1 >
09/18/08 13:33:51.435 {main} apiVer "TS1:2"
09/18/08 13:33:51.435 {main} libVer "AES4.2.1 Build 338"
09/18/08 13:33:51.435 {main} tsrvVer ""
09/18/08 13:33:51.437 {main} }
09/18/08 13:33:51.437 {main} TsapiPrivate ::=
09/18/08 13:33:51.437 {main} {
09/18/08 13:33:51.438 {main} vendor "VERSION"
09/18/08 13:33:51.438 {main} data 0 45 43 53 23 34 2d 38 23 41 54 26 54 20 44 65 66 69 6e 69 74 79 20 47 33 23 34 2d 38 0
09/18/08 13:33:51.444 {main} tsType 0
09/18/08 13:33:51.444 {main} }
09/18/08 13:33:51.466 <GetEventThread#3> Received invokeID 2 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.466 <GetEventThread#3> ACSUniversalFailureConfEvent ::=
09/18/08 13:33:51.466 <GetEventThread#3> {
09/18/08 13:33:51.467 <GetEventThread#3> error 26 < TSERVER_NO_USER_RECORD >
09/18/08 13:33:51.467 <GetEventThread#3> }
09/18/08 13:33:51.467 <GetEventThread#3> Handling INVOKE ID 2 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.468 <GetEventThread#3> DONE handling INVOKE ID 2 for TSProvider[#1]@a1d1f4
09/18/08 13:33:51.479 {main} Tsapi<init>: com.avaya.jtapi.tsapi.TsapiPrivilegeViolationException: ACS Error: 26
18/09/2008 13:33:51 ERROR - Exception caught while running call router
com.avaya.jtapi.tsapi.TsapiPlatformException: initialization failed
at com.avaya.java.tsapiInterface.TsapiSession.a(SourceFile:287)
at com.avaya.java.tsapiInterface.m.<init>(SourceFile:144)
at com.avaya.jtapi.tsapi.cB.<init>(SourceFile:406)
at com.avaya.jtapi.tsapi.T.<init>(SourceFile:30)
at com.avaya.jtapi.tsapi.TsapiPeer.getProvider(SourceFile:36)
at com.goldsys.callrouter.CallManager.start(CallManager.java:140)
at com.goldsys.callrouter.CallRouter.start(CallRouter.java:68)
at com.goldsys.callrouter.CallRouter.main(CallRouter.java:54)

Jim, I'm sorry but this problem is getting rather detailed. Additionally, JTAPI / TSAPI are not officially supported in these forums. I'm afraid I'm going to have to ask you to continue to work with Avaya Services. The other option you can pursue is to click the "Technical Support" link to the left.

Sorry I can't help you further.

Joel