I'm seeing this error in the CTIConnector Trace.Log file after I see the following in the application log:

30/07/2008 15:29:16 DEBUG - 3AC18A79BD81F54C7681A66BC2463924:/MDES_MITS : CTICommand.execute: encrypted value is 3H/qh4Dn28P6ZSheQK389HkVG8/1UYZ9zix6oMt3evU=
30/07/2008 15:29:16 DEBUG - 3AC18A79BD81F54C7681A66BC2463924:/MDES_MITS : CTICommand.execute: request to manager is http://10.80.2.239:8080/cticonnector/CallInfoInitialCall?channel%3D178&k=3H%2Fqh4Dn28P6ZSheQK389HkVG8%2F1UYZ9zix6oMt3evU%3D
30/07/2008 15:29:16 ERROR - 3AC18A79BD81F54C7681A66BC2463924:/MDES_MITS : channel:178 |
EXCEPTION>
java.io.IOException: Server returned HTTP response code: 500 for URL: http://10.80.2.239:8080/cticonnector/CallInfoInitialCall?channel%3D178&k=3H%2Fqh4Dn28P6ZSheQK389HkVG8%2F1UYZ9zix6oMt3evU%3D
   at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
   at java.net.URLConnection.getContent(Unknown Source)
   at java.net.URL.getContent(Unknown Source)
   at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:95)
   at com.avaya.sce.runtime.SCEServlet.ProcessCTIGetCallInfo(SCEServlet.java:486)
   at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:309)
   at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:53)
   at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:214)
   at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:163)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
   at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
   at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
   at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
   at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
   at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
   at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
   at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
   at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)
   at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
   at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
   at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
   at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
   at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
   at java.lang.Thread.run(Unknown Source)

This exception occurs when trying to populate the CTICallInfo structure.

In the TSAPI trace, I turned logging up to level 7 and see

07/30/08 17:30:28.205 {Thread-1717} MonitorDevice request failed - retrying
07/30/08 17:30:28.205 {Thread-1717} Sent InvokeID 1570 for TSProvider@3c342b
07/30/08 17:30:28.205 {Thread-1717} CSTAMonitorDevice ::=
07/30/08 17:30:28.205 {Thread-1717} {
07/30/08 17:30:28.205 {Thread-1717} deviceID "29178"
07/30/08 17:30:28.205 {Thread-1717} monitorFilter
07/30/08 17:30:28.205 {Thread-1717} {
07/30/08 17:30:28.205 {Thread-1717} call 0x0 < >
07/30/08 17:30:28.205 {Thread-1717} feature 0x0 < >
07/30/08 17:30:28.205 {Thread-1717} agent 0x0 < >
07/30/08 17:30:28.205 {Thread-1717} maintenance 0x0 < >
07/30/08 17:30:28.205 {Thread-1717} privateFilter 0
07/30/08 17:30:28.205 {Thread-1717} }
07/30/08 17:30:28.205 {Thread-1717} }
07/30/08 17:30:28.205 <GetEventThread> Received invokeID 1570 for TSProvider@3c342b
07/30/08 17:30:28.205 <GetEventThread> CSTAUniversalFailureConfEvent ::=
07/30/08 17:30:28.205 <GetEventThread> {
07/30/08 17:30:28.205 <GetEventThread> error 41 < GENERIC_SUBSCRIBED_RESOURCE_AVAILABILITY >
07/30/08 17:30:28.205 <GetEventThread> }
07/30/08 17:30:28.205 <GetEventThread> Handling INVOKE ID 1570 for TSProvider@3c342b
07/30/08 17:30:28.205 <GetEventThread> DONE handling INVOKE ID 1570 for TSProvider@3c342b
07/30/08 17:30:28.205 <GetEventThread> Received invokeID 1554 for TSProvider@3c342b
07/30/08 17:30:28.205 <GetEventThread> CSTAMonitorConfEvent ::=
07/30/08 17:30:28.205 <GetEventThread> {
07/30/08 17:30:28.205 <GetEventThread> monitorCrossRefID 178
07/30/08 17:30:28.205 <GetEventThread> monitorFilter
07/30/08 17:30:28.205 <GetEventThread> {
07/30/08 17:30:28.205 <GetEventThread> call 0x80000000 < CF_CALL_CLEARED >
07/30/08 17:30:28.205 <GetEventThread> feature 0xf0000000 < FF_CALL_INFORMATION FF_DO_NOT_DISTURB FF_FORWARDING FF_MESSAGE_WAITING >
07/30/08 17:30:28.220 <GetEventThread> agent 0xfc000000 < AF_LOGGED_ON AF_LOGGED_OFF AF_NOT_READY AF_READY AF_WORK_NOT_READY AF_WORK_READY >
07/30/08 17:30:28.220 <GetEventThread> maintenance 0xc0000000 < MF_BACK_IN_SERVICE MF_OUT_OF_SERVICE >
07/30/08 17:30:28.220 <GetEventThread> privateFilter 0
07/30/08 17:30:28.220 <GetEventThread> }
07/30/08 17:30:28.220 <GetEventThread> }
07/30/08 17:30:28.220 <GetEventThread> TsapiPrivate ::=
07/30/08 17:30:28.220 <GetEventThread> {
07/30/08 17:30:28.220 <GetEventThread> vendor "ECS"
07/30/08 17:30:28.220 <GetEventThread> data 2 0 5d 0 30 4 3 2 6 80
07/30/08 17:30:28.220 <GetEventThread> tsType 114
07/30/08 17:30:28.220 <GetEventThread> }
07/30/08 17:30:28.220 <GetEventThread> Handling INVOKE ID 1554 for TSProvider@3c342b
07/30/08 17:30:28.220 <GetEventThread> DONE handling INVOKE ID 1554 for TSProvider@3c342b

What is an error 41? And what is different about the extensions starting at 29178 from extensions 29000-29177 where the observer can be added?

thanks,

Jim

You should bring this JTAPI log to the AES/JTAPI support group to further look at the error. Looks like something in the AES, maybe misconfigured, but this group isn't the best to diagnose those errors.

Thanks. I was thinking you might be able to help for the message that came out of the cticonnector. I'll post in the AES forum.

Well ,the error that comes out of the connector is related to the JTAPI error. It probably shouldn't give a 500 error, but the net result is the same back to the app whether it was a 500 error or a returned error.

Do you have the snippet of the CTIC log showing the call it makes? I can look to see why it is a 500 error, but that still doesn't resolve your error 41.