Hello,
Can someone tell me how to create a custom formula in the AACC that will actually capture data? I've created several simple custom formulas but neither of them are capturing data, it's as if I've neglected to add certain variables in the formula.

I need to create 2 custom formulas, one for Occupancy and one for Utilization to include the following parameters.

Occupancy
@RCW_TalkTime+@RCW_HoldTime+@RCW_PostCallProcessingTime/@RCW_TalkTime+@RCW_HoldTime+@RCW_PostCallProcessingTime+@RCW_AvailableTime

Utilization
@RCW_TotalTalkTime+@RCW_HoldTime+@RCW_PostCallProcessingTime+@RCW_WorkTime/@RCW_LoggedInTime