Messages posted by AdamToohey

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[+] CSPortal WebAPI (Read-Only Archive) » Method to poll hardphone status?, 29/11/2016 10:29:37 » Go to message
In short, I am trying to have agents be able to hit aftercall or an aux on the hardphone while working on an email so when they hit the email complete button in the softphone it would be able to detect that and update their status accordingly. Trying to minimize impact to the agents, who currently are only using the voice channel. Is such a thing possible?

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