We have an OD application that can accept DTMF or Speech input. This application is currently running with no issues under AAEP 7.0.1. After an upgrade to AAEP to 7.2.2 was done we are running into an inconsistent issue. If there are two prompts essentially back to back and speech input is used for the first (menu prompt), there is never an issue. However, if a single digit DTMF is used for the first (menu) prompt, then the second prompt will return an error when loading 7 out of 10 times. In addition to this being a currently functional application, we wrote a net new test application that only the two prompts and can recreate the issue.
The error returned in the session log is:
@2019-07-26 13:07:16,202||FINE|CommonVXI.Rec|2527|Session=avastmpp01-2019207180712-17|osbrec.cpp:755:AVBrecLoadGrammarFromURI() - Platform call IChannel::CreateGrammarFromURI() returned: CHANNEL_RESULT_NO_ASR_RESOURCE|avastmpp01.abcbs.net####
@2019-07-26 13:07:16,202||FINER|CommonVXI.Rec|2527|Session=avastmpp01-2019207180712-17|osbrec.cpp:863:AVBrecLoadGrammarFromURI() - Platfrom returned an error and grammar pointer is NULL|avastmpp01.abcbs.net####
@2019-07-26 13:07:16,202||FINE|CommonVXI.Rec|2527|Session=avastmpp01-2019207180712-17|osbrec.cpp:886:AVBrecLoadGrammarFromURI() - Failed to create an ASR grammar from URL|avastmpp01.abcbs.net####
@2019-07-26 13:07:16,202||FINE|VB|2527|Session=avastmpp01-2019207180712-17|an error was encountered running this application|avastmpp01.abcbs.net####
@2019-07-26 13:07:16,203||FINEST|VB|2527|Session=avastmpp01-2019207180712-17|******** Entering Utility.cpp:506:LogIPCMessage|avastmpp01.abcbs.net####
@2019-07-26 13:07:16,203||FINEST|VB|2527|Session=avastmpp01-2019207180712-17|VXML_APP_ERROR
{
dialogHandle: 17
info: "PAVB_06003"
}
|avastmpp01.abcbs.net####
@2019-07-26 13:07:16,203||FINEST|VB|2527|Session=avastmpp01-2019207180712-17|******** Leaving Utility.cpp:506:LogIPCMessage|avastmpp01.abcbs.net####
@2019-07-26 13:07:16,203|PAVB_06003|ERROR|VB|2527|Session=avastmpp01-2019207180712-17|Failed to create grammar from URI: /Main/Grammar/ProviderIDCollect.grxml Return code = CHANNEL_RESULT_ASR_GONE|avastmpp01.abcbs.net####
Also will see:
@2019-07-26 12:11:43,440||FINE|LogTag|2527|Session=avastmpp01-2019207171127-10|(SessionID: avastmpp01-2019207171127-10)Error: error.noresource.asr , No ASR resource available|avastmpp01.abcbs.net####
Would appreciate any insight into this since the issue doesn't happen all the time and never when speech input is used.
