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Proactive Outreach Manager
» Unable to transfer a call to external type of destination, 27/07/2021 06:51:21
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Team,
We are trying to make a transfer call to an External type of destination. But getting error "System error, Unable to consult".
We are using POM version 03.01.02.00.00.031. and below procedures are followed;
Once the Agent connected to Customer, we made a consult call (i.e. AGTConsultCall)
Consult call was success, and the external party also connected (i.e. AGTConsultNotify, AGTPendingConsultComplete)
Made Transfer call (i.e. AGTCompleteTransfer)
But we are getting response from AGTCompleteTransferRESP(bool canDispose, POMWrapupDetails wrapupDetails, String sessionID, int result);
canDispose : true,
wrapupDetails.AcwExtendable : False,
wrapupDetails.AcwMaxTime : -1,
wrapupDetails.DefaultCompCode.codeID : empty
wrapupDetails.DefaultCompCode.codeValue : empty
Kindly help us to resolve this issue.
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IP Office Contact Center Web Services Collection (WSC) (Read-Only Archive June 2021)
» Unable to add UserRights and UserRightsTimerProfile on creating User using IPOffice Management API, 11/11/2019 23:08:31
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Dear Team,
We are not able to set the following options while creating a new user by using IPOffice Management API 11.0
1) UserRights
2) UserRightsTimeProfile
We are getting 200(OK) as response, but usually it should return GUID of newly created user. Without these option, users are creating successfully.
We are creating UserRightsTimeProfile manually from IPOffice manager, and trying to apply it while creating new user. For UserRights we are simply keeping it to 'Agent' (predefined) rights.
FYR, here is some sample request body
<?xml version="1.0" encoding="UTF-8"?>
<data>
<ws_object>
<User>
<AssignedPackage>4</AssignedPackage>
<Extension>7778</Extension>
<FlareEnabled>true</FlareEnabled>
<FullName>Biswara</FullName>
<LoginCode>123456</LoginCode>
<MobilityFeatures>false</MobilityFeatures>
<Name>BRNayaks</Name>
<Password>avaya@123</Password>
<Receptionist>false</Receptionist>
<RemoteWorker>false</RemoteWorker>
<TwinningType>0</TwinningType>
<UMSWebServices>true</UMSWebServices>
<VoicemailCode>1956</VoicemailCode>
<VoicemailOn>true</VoicemailOn>
<WebCollaboration>false</WebCollaboration>
<XDirectory>false</XDirectory>
<UserRights>Agent</UserRights>
<UserRightsTimeProfile>ShiftA</UserRightsTimeProfile>
</User>
</ws_object>
</data>
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Proactive Outreach Manager
» Is it possible to delete contacts from contact list while campaign is in running or pause mode ?, 14/08/2019 06:59:56
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Dear Team,
We are using Pom 3.1.1. Is it possible to delete contacts from contact list while related campaign is in running or pause mode ?
If possible, kindly shares us a note, what are the fixes or configuration needed.
Thanks and Regards
Biswaranjan
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Proactive Outreach Manager
» "The system is experiencing technical difficulties" Issue on Consult Call, 22/01/2019 04:11:02
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Hi Team,
I'm not able to Consult between Agents using Pom Agent API 3.1.0.1.
I'm following the below procedure,
1) Agent-A and Agent-B are logged in and NailedUp,
2) Agent-A is on call with Customer, need to transfer the customer to Agent-B. So the Consult between two agents must needed.
3) To Consult, I’m requesting the below methods from Agent-A;
a) GetConsultTypes
As response I’m getting two types (Agent and External)
b) GetConsultDestinationsForTypes (For Agent type)
As response I’m getting Agents Lists who are logged in,
c) ConsultCall (To the Particular Agent from the List)
While making the consult call, it’s automatically Wrapped up and there is an announcement coming from OneX communicator that “The Server is experiencing technical difficulties, please try again later”. On wrapped up response I’m also not getting any reason codes.
Kindly suggest, what will be the error and what is the solution to overcome from this problem ?
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Avaya Aura Contact Center APIs
» Can we monitor all users via CCT api connected to ACCS server ?, 11/10/2018 01:25:00
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Hi Team,
We want to monitor all users connected to ACCS server, via using CCT api.
As per document we understood that only one user can logged in and monitored through the CCT api.
But our requirement is a supervisory login where we can monitor every users and can track events for every users.
Is it possible through CCT api ? If not what other solution is there to get this ?
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IP Office Contact Center Web Services Collection (WSC) (Read-Only Archive June 2021)
» SSL Certificate issue, 07/02/2018 21:57:42
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Hi Werner,
Yes I've created a webservice locally which is act as a EndpointObserver webservice,
and also it's deployed in IIS, where Https is enabled with SSL/TLS support
and also I provided url of this webservice as ObserverUrl to create a session object
and yes I checked this Url in web browser, it's working fine, showing the wsdl info as xml
and also I checked the same at WSC, working fine
Yes I tested the WSCChecker, it's working fine. But it only provides login.
But we need to use all functions, Completely in DotNet. WSCChecker doesn't satisfy whole requirement.
Regards
Biswaranjan Nayak
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IP Office Contact Center Web Services Collection (WSC) (Read-Only Archive June 2021)
» SSL Certificate issue, 07/02/2018 05:58:47
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Hi Werner,
Thanks for your reply. As you suggested I've implemented the Client certificate in Server as well as Server certificate in Client. That SSL Certificate issue is resolved but we are getting a new issue observer URL Call failed. I stuck into this issue and also didn't find anything about this issue in programmer guide. I need to check with server logs.
Can you plz help me on these
1) What does this error mean (observer URL Call failed)?
2) In which directory, I can get the server logs related to this ?
Thanks in advance
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IP Office Contact Center Web Services Collection (WSC) (Read-Only Archive June 2021)
» SSL Certificate issue, 02/02/2018 04:34:20
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Hi,
by following the WS programmer guide. I'm working with Task WS in .NET.
I got stuck at a point, SSL Certificate error. I'm trying to use my Callback web service while Creating a session by using Task WS Endpoint.
I've imported the Certificate of that server from where IPO CC is deployed and Installed in client machine. Also installed in IIS where my Callback webservice is deployed. I've enabled http port configuration and SSL configuration in IIS as well. Still no luck.
Now I've a doubt, that have I installed actual certificate in Client machine ? or some other certificate I've to install. If this then where to find the certificates. Need help on this.
Also that SDK folder which I've downloaded from here doesn't have any Source code sample inside for .NET, but in document that is mentioned.
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