Hi,

I have received some data with 99999 CDR Records of Avaya CM 5.2. Why is this?

Thank you for your reply. I just want to track the scenario agent received from which number and transferred to whom the call. So my case is solved.

Hi John. I have found a solution for UCID Problem.

PABX there is a system parameter called "Copy UCID for transfer and conference calls." I have enabled it. Now it shows same UCID for outside transferred calls.

Thanks
Firnaz

Hi John,
I have enabled

SA8702 - CDR Enhancements for Network

through CM. I Received different UCID for same call.


1st Case (Transferred to internal extension)

867 Received call from 718254675 and transferred to 861
UCID is same for internal calls (00001009261343275107)


2nd Case (Transferred to outside number)

867 received a call from 718254675 and transferred to 0772314500.

1st line UCID is 00001009231343274935
2nd line UCID is 00001009241343274944

Firnaz

Thanks for the Reply John Biggs. I have read the documentation. I have already checked the cdr records for the call transfers. We have enabled call splitting for incoming and outgoing.

Consider the following cases.

Case No 1

There is an incoming call from outside number 077xxx to extension 867.
867 transferres the call to another outside number 077xyz.

First Call Record
calling no = 077xxx
called no = 867
condition code = 9

Second Call Record
calling no = 867
called no = 077xyz
condition code = 7

Case No 2

There is an incoming call from outside number 077xxx to extension 867 and hang up.
Then 867 make a call to another outside number 077xyz.

first call record
calling no = 077xxx
called no = 867
condition code = 9

second call record
calling no = 867
called no = 077xyz
condition code = 7

Above cases are different. But i get the same CDR records. Is there any way or any parameter that I can find out the call is transferred or initiated by user

Hi, I want to know how to identify a transferred call by using cdr records

Is there any place to ask My Question

Is there any place to ask My Question

I couldn't find a forum for Avaya communication manager. I am asking the question related to Avaya communication manager.

Is there anyway to identify a transferred call using CDR record of Avaya Communication Manager??

Regards,
M Firnaz
KBSL Information Technologies,
Sri Lanka.