Hi Ross,

We are also facing same issue.
In between calls logs are missing from some timestamp to another timestamp. What could be the reason?.

Is it the problem because of log4j?.

App server : WAS 6
DD : 5.5
log4j : DailyRollingFileAppender.

Thanks,
Venkoba G

Hi,

Please develop your IVR with default language(English) and install localization bundle for language which you want to play.

Set language in DD according to user selection.

Thanks,
Venkoba G

Hi,

This error is there for almost all calls.

Please find the attached AESConnector logs.

Thanks,
Venkoba

Hi,

I have a problem with AES connector. Please find the logs below,
' by: com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: call on extension:1159041 was never established
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2305)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
... 24 more

at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2301)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:559)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:58)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:266)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:957)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: Error Executing CTI Commandcom.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: call on extension:1159041 was never established
**** Root Cause
com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: call on extension:1159041 was never established
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2305)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:554)
at com.avaya.sce.runtime.AppServlet.processRequest(AppServlet.java:58)
at com.avaya.sce.runtime.SCEServlet.requestHandler(SCEServlet.java:266)
at com.avaya.sce.runtime.SCEServlet.doPost(SCEServlet.java:184)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:650)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:505)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:957)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:423)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1079)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:620)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:318)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Unknown Source)

at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2301)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:159)
at com.avaya.sce.runtime.connectivity.cti.pdc.CTIConnectorInit.initialVariablesPosted(CTIConnectorInit.java:92)
at com.avaya.sce.runtime.SCEServlet.processRequest(SCEServlet.java:554)
... 22 more
Caused by: com.avaya.sce.runtimecommon.SCERuntimeException: CallInfo.doGetCallInfoInitialCall: call on extension:1159041 was never established
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2305)
at com.avaya.sce.runtime.connectivity.cti.ir.CTICommand.execute(CTICommand.java:153)
... 24 more
| undefined

Thanks,
Venkoba

Appserver is Webconsole
Application developed in DD5

Regards,
Venkoba

Hi,

All my application logs are writing to systemout.log file instead of trace.log file.

Below is the log4j property file,

# log4j.rootLogger=error, stdout

log4j.logger.Dialog.Designer.TraceWriter.APP1= debug, TAPP1
log4j.logger.Dialog.Designer.ReportWriter.APP1= debug, RAPP1

# Console
log4j.appender.stdout=org.apache.log4j.ConsoleAppender
log4j.appender.stdout.layout=org.apache.log4j.PatternLayout
log4j.appender.stdout.layout.ConversionPattern=%d{dd/MM/yyyy HH:mm:ss} %5p - %m%n

# Report File.
log4j.appender.RAPP1=org.apache.log4j.RollingFileAppender
log4j.appender.RAPP1.File=${IVR_LOG_DIR}/APP1/APP1_Report.log
log4j.appender.RAPP1.preserveLogFileNameExtension=true
log4j.appender.RAPP1.layout=org.apache.log4j.PatternLayout
log4j.appender.RAPP1.layout.ConversionPattern=%d{dd/MM/yyyy HH:mm:ss} %-5p %c{1}:%L - %m%n
log4j.appender.RAPP1.Encoding=UTF-8
log4j.appender.RAPP1.MaxFileSize=10MB
log4j.appender.RAPP1.MaxBackupIndex=5

# Trace File.
log4j.appender.TAPP1=org.apache.log4j.RollingFileAppender
log4j.appender.TAPP1.File=${IVR_LOG_DIR}/APP1/APP1_Trace.log
log4j.appender.TAPP1.preserveLogFileNameExtension=true
log4j.appender.TAPP1.layout=org.apache.log4j.PatternLayout
log4j.appender.TAPP1.layout.ConversionPattern=%d{dd/MM/yyyy HH:mm:ss} %-5p %c{1}:%L - %m%n
log4j.appender.TAPP1.Encoding=UTF-8
log4j.category.org.apache.client.Call=DEBUG
log4j.category.org.apache.axis.transport.http.HTTPSender=DEBUG
log4j.appender.TAPP1.MaxFileSize=10MB
log4j.appender.TAPP1.MaxBackupIndex=5

But for the above same ddlog4j file, It is not writing to systemout.log file in another environment.

Environment :
Appserver : Webconsole 6
dd5

Thanks,
Venkoba

Thank you all for the response!!.

My problem got resolved i understood by above conversation.

Now i need to know how to use deployed snap-in(API) in engagement designer(ED). I mean to know hoe it will reflect in ED and how i can use that API in ED work flow?.

Thanks,
Venkoba G

Hi,

I want to develop a snap in, Which triggers the another application at some point of time in the main application.

For example : Main application >> Snap in(Used for Trigger) >> Feedback App >> End
How to develop a snap for this scenario?

I know we can trigger through URL or some other methods, But i want to develop a snap in for this scenario.

Thanks,
Venkoba

Hi ,

I have one reuseable module which is called by two or more parent application. How to disable logs (localddtrace and localapptrace without altering ddrt.properties) for only few parent application and reuseable module for that particular session id(Session id for parent and reuseable module will be same).

Thanks,
Venkoba

Hi,

You can achieve by comparing your variable value using 'EqualsIgnoreCase' to 'true/false'.

like if<var1>EqualsIgnoreCase<true/false>
goto ---
else
goto ---

Thanks,
venkoba

Thanks wilson.

If there is any built in events how to trace inside the application?.

For custom events like connection.disconnect.hangup/error can occur at any time throughout the application, For that we have to handle it in all data nodes?.

Thanks,
Venkoba

Hi,

How to trace the Particular event name which is thrown some where in the application.
In app root we will catch the event name by using catch block but how to trace that particular event name??.

Please me java code handle below methods,
updateEvents() & updateLinks() & updateProperties() in approot.


Thanks,
Venkoba

Hi Raj,

If you are using PROMPT_TO_BE_PLAYED as a collection.

Inside the update prompts one line is enough
add(1, new com.avaya.sce.runtime.PhraseVariableElement("promptToBePlayed", com.avaya.sce.runtime.PhraseVariableElement.Type.AUDIO_URL,false));

Thnaks,
Venkoba

Hi Raj,

Inside the loop your making it as a URL right, So instead of variable_text i think you have to use PhraseVariableElement.Type.AUDIO_URL.

Thanks,
Venkoba

Thanks you so much.

It worked.