Hi,

We need to logout multi agents by one administrator by extrnal application (control panel web page).
How can this be to achieve ? Which api recommended ?
The agents uses sip extension.
By CCT Open interface the the logout action need to do by the agent him self ( windows user and password).

One user (admin) >>> Multi agent logout

Thank Shahar

hi,

where can I find the Avaya contact recorder (ACR) search and replay API GUIDE documents ?
can I get the link to the file ?


thanx
boaz

OK, I got it!!

I just added one more # at the end: #42510111#1##

thanks a lot :)

Hi,

We have application that listens to DMCC events and sometimes it enters into "state with no events" but
"10:05:19:271 Reset Application Session Response: 354 Session ID:8D3FB60D9AEC88C42956D7B90891FCA6-209 Duration: 180".

Questions:
Why?
What to do?

Thanks in advance..

SW Version: 6.3.1.0.19-0

when I use the Telephony WS, I dial from an extension without agent logged in. I send to the makeCall() function #42510111#1#

TelephonyWS.endpoints endPoints = new TelephonyWS.endpoints();

endPoints.originatingExtension = originatingExtension; //3104

endPoints.destinationNumber = destinationNumber; //#42510111#1#

telephonyServiceInstance.makeCall(endPoints);

after I MakeCall(), I see on the extension screen: "Enter skill level, then # sign"
that means I succeeded to dial -> #42(add skill FAC) 5101(agent ID) 11(skill ID) and #, but it stopped at skill level (1#)
what do you dial exactly through the WS?

I tried separating the digits with comma's, didn't work...

Hello, regarding my previous post, I want to send digits or insert pause when dialling ( makeCall() ).
I'm working with SMS WS ans telephony WS, and I'm trying to add/remove skill remotely,
so do somthing like that: makeCall: #42 (fac fo? add skill), and then generate digits: 5101(agentID), 11(skillID) ....

how can I do it?

thanks

update: I was able to list trace station, and when I'm dialing #42 I get: 'denial event 1402: Skills COR restricted D1=0xa026 D2=0x440

update 2: now I can do it from the Avaya-oneX phone, but through the Telephony WS i can't.
I think the problam is that the MakeCall is for #42. and after that I need to dial the rest of the number and not "makeCall" them... DTMF

How can I do it?

I have an old CM version... list: command not found

Hi, I'm trying to use Telephony Service: makeCall to perform FAC (Feature Access Codes).
logout (*89) is working fine, but add/remove skill is not working.
manually, when I try to do it on the actual phone, it works, but not through the telephony WS.
here is the FAC i'm trying to dial: #42510112#1#
#42 - FAC for add skill
5101 - agent ID
12 - skill ID
1 - priority

thanks :)

Thanks, I got it by now... :)

Wrong forum, sorry

Hi, I'm trying to develop a web service that preform remote logout to agent, what is the best way of doing that?
thanks :)

Hi, I'm trying to develop a web service that preform logout to agent, from where I can download the WSDL that I need?
do I need anything else?
thanks :)

Hi,

In our application, that based on DMCC, we got "event: OnServerConnectionDownEvent, reason: Unable to read from socket. Socket to server has been closed, sessionID:___".

Questions:
1. Why it happens?
2. How to avoid (if possible)?
3. How to react?

Thanks in advance,
Mike