Hi, can you please provide the details of how it can be implented using JTAPI sample or method details.

hi can you please let me know how to check the current calls in queue

Hi,

can you please help me give the API or Model details in SMS web servide which can provide the number of waiting calls in Agent Queue and estimated time for call answer.

hi,

we want to load testing for the Avaya OD application using Jmeter without the telephony envrionemnt. can you please suggest is it possible to do load test with Jmeter or not and share any documentation related to this.

hi apart from using exclusive gateway there is no way we can write conditions right? in exclusive gateway we don only chance to write if and else and if the scenario requires more than one if to be verified we need to create one more exclusive gateway?

Hi,

in engagement designer work flow as per the biz logic if we should write conditional branching do we need to use exclusive gateway? but with the exclusive gateway its not allowing to have if,elseif,else branches. how to handle such scenario in work flow?

Hi,

in engagement designer work flow as per the biz logic if we should write conditional branching do we need to use exclusive gateway? but with the exclusive gateway its not allowing to have if,elseif,else branches. how to handle such scenario in work flow?

Hi,

can someone answer the above pending queries.

if i want to write condition i will use exclusive gateway and write the condition on the lable. but this is restricted to only one if and else. if developer wants to implement if/elseif/else then which gateway we should use? or we need to use if-else and in else write another if etc..

hi,

when i use assign to parse the response assign is saying you should have some Int or String as input while creating the element. do we have any other state in work flow to do these kind of operations like business logic or data parsing etc.

Hi,

please confirm me if the below approach is correct.

responsePayload:string is the complete response from the rest web service call.

Created custom variable name "restResponseData" with the mapping filed "Data" and assigned the responsePayload to filed "Data".

After that created the Assign element in work flow for pasring the data.

returnCode is the customer output error code from the rest service.

JSON.parse(restResponseData["Data"]).returnCode

responseCode:string from the rest web service will give us the HTTP status code for the rest client call?

Can i use the below way to read the fileds from the JSON response.

JSON.parse(RestServiceOutputSchema["responsePayload"]).returnCode

The JSON response definition as below.

{phoneNumberOne={String}, phoneNumberTwo={String}}

hi,

regarding the response format it's JSON and the service definition only available as of now. you mean only when the full service is available i will be able to retreive the same and edit in output schema?
The JSON response definition as below.

{phoneNumberOne={String}, phoneNumberTwo={String}}

so the filed "handle" of object "calledPatry" will give the value entered by the caller party right?

hi thanks for the reply.

now i the error has gone for the input mapping.


and output schema is generated as below how can I add the custom fileds here what am receiving as response. i am not able to edit the schema.

{"title":"RestServiceOutputSchema","properties":{"responseCode":{"type":"string"},"responsePayload":{"type":"string"},"responsePayloadType":{"type":"string"}},"type":"object"}

the below phone number is what dialed by user and which system variable of call_intercept i can get the caller dialed number to map the variable phoneNumber in input Mapping.

http://localhost:8080?phoneNumber={phoneNumber}