| Message |
|
[+]
Proactive Outreach Manager
» is it correct to send requests to pom in the thread which is processing notification/response ?, 07/05/2019 01:28:06
» Go to message
|
|
for example :
class MyPom implements POMAgentHandlerInterface {
…
@Override
public void AGTNailupChange(POMNailupStatus nailupStatus) throws Exception {
if (nailupStatus == POMNailupStatus.PendingNailUp) {
pomAgent.AGTReadyForNailup();
}
}
is it correct ?
|
 |
|
[+]
Proactive Outreach Manager
» AGTGetCallbackDestsForType with type Standard causes error in answer, 30/04/2019 05:54:15
» Go to message
|
|
response is: ";;Standard;;Available;;;" , code expects more data, and when parsing it fails with exception:
ERROR [2019-04-30 13:04:12.190] [AgentEventListener38] POM_SDK: AgentEventListener.getPOMCallbackDestsArray:1130 - Exception AgentEventListener::getPOMCallbacksDestsArray :
-----------------------------------------------------
java.lang.ArrayIndexOutOfBoundsException: 5
at com.avaya.sdk.Internal.AgentEventListener.getPOMCallbackDestsArray(AgentEventListener.java:1118)
Is it a bug? There is no description in documentation for type Standard, and we need a dest when creating callback with this type ,
so what to do?
POM.ver = 3.1.1
POM_SDK.ver = 3.1.1
|
|
|
[+]
Proactive Outreach Manager
» SDK: Can AGTAvailableForNailupRESP send error response (with non zero value)?, 21/01/2019 04:30:59
» Go to message
|
|
subj.
What must Agent do in that case?
Must agent switch to POMAgentState.NotReady?
|
|
|
[+]
Proactive Outreach Manager
» SDK: Strange behavior in POMAgentState.Ready state., 21/01/2019 04:30:07
» Go to message
|
|
When Agent is in POMAgentState.Ready state, try to send AGTStateChange(Ready) once more,
then AGTStateChangeRESP will return NotReady state.
But i found that on the POM side it's state is Ready.
Why does AGTStateChangeRESP return wrong value?
Does agent have to process this response?
|
|
|
[+]
Proactive Outreach Manager
» SDK: Difference in purpouse of AGTStateChangeRESP and AGTStateChangedNotify, 21/01/2019 04:28:59
» Go to message
|
|
after processing AGTStateChange POM sends a pair of commands: AGTStateChangeRESP and AGTStateChangedNotify.
What is purpouse they are separeted for?
Agent must change it's inner state only on AGTStateChangedNotify?
|
|
|
[+]
Proactive Outreach Manager
» SDK: Does POM garanty notification order while sending "similar" notifications?, 21/01/2019 04:27:27
» Go to message
|
|
I mean cases
call start:
AGTCallStateChangedNotify(talking)
then
AGTCallNotify()
call complete:
AGTCallStateChangedNotify(Wrapup)
then
AGTReleaseLineRESP / AGTAutoReleaseLine
wrapup complete:
AGTCallStateChangedNotify(Idle)
then
AGTWrapupContactRESP()
can for example POM send AGTWrapupContactRESP before wired AGTCallStateChangedNotify(Idle) ?
|
|
|
[+]
Proactive Outreach Manager
» SDK: AgentSDKConnectedRESP: Does Agent have to process it?, 21/01/2019 04:24:57
» Go to message
|
|
|
|
|
