WilsonYu wrote:I think there is something wrong with the certificate that you added to the truststore. You can also examine the truststore file to see if there is anything wrong using utility tool. The truststore file that you've added the certificate to is called trusted_weblm_certs.jks in the Tomcat/lib directory.

MartinFlynn wrote:It would be normal for the call to be dropped if Communication Manager thought that it detected an answering machine or fax when you answered. So, if you were to speak into the answering phone for more than a couple of seconds, this might cause the call to drop.

You may find it useful to get the output of the SAT command 'list trace' for the call - this is likely to give a Denial cause which could indicate the reason the call was dropped.

There are a few different list trace options available. The one you use will probably depend on what information you know. Most likely you can use "list trace vdn NNN" where NNN is the number of the VDN from where you are making the call.
The document "Avaya Aura Communication Manager Denial Events" should help you to interpret any denials you get. Note that this document doesn't give a lot of information so you may also need to do some googling.

If you don't get any output from "list trace", you could check the events table:

1. Type the command "clear events" to empty the events table
2. Make the call
3. Type the command "display events" and change "category" to "all".

Martin

MichaelHerman2 wrote:CTI applications can query each agent's state t maintain their own counts; however, caution must be taken when implementing a polling application. Please refer to the following best practices:

https://downloads.avaya.com/css/P8/documents/101036842

Also, you could use the "Query ACD Split" service which provides the number of ACD agents available to receive calls through the split, the number of calls in queue, and the number of agents logged in.

MartinFlynn wrote:To transfer a call, you need to first make a new call to the new terminal. You can use LucentCall.connect() to make this call and inject UUI into it. Then use CallControlCall.transfer() to transfer the old call into the new one.

Martin