Hi @JoelEzell,
I have same "Audit State: ERROR" issue when trying to install snap-ins via SMGR.
I see under Home / Elements / Avaya Breeze™ / Service Management / Services this msg: "The System Manager can not get details of the service from the Avaya Breeze". However entity link is up, all tests completed OK. Service install status shows only "----"

My Breeze:
Avaya Breeze Software Version Inventory

Release: 3.2.0.1.320111
Revision: 25751
Build: 13
Call Processing: Not Installed
Management: 7.0.1.2.701216
SM Tools: 7.0.1.2.701216
DRS: 7.0.1.2.701216
CDR: Not Installed
NCS: Not Installed
Security Module: 7.0.1.2.701201
nginx: 1.8.0
Firewall: 7.0.1.2.701201
WebSphere AS: 8.5.5.4
SAL Agent: 7.0.1.0.6
OS: Red Hat Enterprise Linux Server release 6.5 (Santiago)
VMware Tools: 9.4.11.42879 (build-2400950)
SDK API Version: 3.2

Help us Obi-Wan, you're my only hope!