Hello,

is it possible to modify the Real Time Average Answer Delay Display FORMAT?
Default Format is in seconds ###,#
Other like mm:ss for example.

Thank in advance.

Hello,

trying to apply filters to Graphical Display in Real Time Reporting, AACC 7.1

Iin Avaya Contact Conter Administration document there is a Filter Management Section. They mention it but reading it you can see that Applying filters to graphical displays is the same that Applying filters to real-time tabular displays.
For tabular displays I can find this option, not for graphical displays.

Is there a way to apply filters to AACC Real Time graphical displays?

Thank you.

SOLVED: Actually the Private Graphical Display creation let you choose filters also, so done.
Thank you anyway and hope it helps.

Hello,


I cannot create/add new terminals under CCTAdministration/Providers/Passive.
There is no Terminals line/option to right click on an add new one.

Why? Is that a license issue? My AACC has 150 Nodal CCT ContactCenter Voice Terminals licenses.


Thanks in advance.