Hi,

we have a requirement where we need to be able to give users a choice of options, one of which is web chat, but the others are essentially redirects to other sites or web pages. However, the redirects would still need to be logged against skillsets. I'm assuming this requires calls to the relevant SOAP functions, but short of opening and closing a session I can't see how to do it (better documentation really would help here...). The SDK documentation hints at event tracking, but I can't see anything that would fit the bill in the available SOAP options.

Is there any way/what's the best way to handle this? Ideally the requirements call for a 'landing page' with all the options easily visible (for accessibility purposes), so can I flag the clicks against skillsets? As a second choice utilising the drop down list on the webchatLogin page in some way would probably be OK.

Anybody done this or got any ideas?

Thanks for your help