Thanks Mike and John. I understand the existing auth mechanisms that are in place. I understand it's a pretty old arrangement. I'm in an IT group that places a lot of emphasis on security, single sign-on tools and generally frowns on our scripts having to handle passwords.

I'm simply trying to build a better mousetrap.

Mike, you've told me all the things I already know. If I knew what user account AES used, I could create one name the same in CM and create and stage the public key. Given all that, it's reasonable to assume that CM could use the public key to authenticate. Again, is this possible, or is it simply a capability that Avaya did not consider when they designed the API?

Thanks - Tom Lynn

Under which user account does the AES server make SMS service calls? Is it possible for that user to generate a Key and place it onto my CM server so that I can dispense with the password when making these service calls?

I've already prove that CM will allow me to login without a password if I put my public key in my user/.ssh directory. I'd like to use this method with SMS calls, simplifying the security around password handling.

Thank you,
Tom Lynn

Is there any documentation on how to use internal postgres now that we're well past 3.3?

Version 3.4.

Yes, I've added our trust cert and restarted Websphere.

Thanks Michael. I don't control exchange and so I'm looking for a fix, rather than a workaround.

It's set to false on the email connector attributes.

It's set to false on the email connector attributes.

I'm trying to send an e-mail using a workflow. As seen in other posts, the email is queued, but never goes out. ce logs show a certificate is failing, but I'm not using SMTPS, I have that set to false.

Any ideas of what I can check?

Craig,
Is there any way to change the 10 second timeout behavior? I need a complete list of extensions, which number over 4000 and regardless of my network speed, there's no way that CM will deliver that within 10 seconds. This timeout seems arbitrary and low.

Tom Lynn

Craig, CM is searching through over 7000 stations while searching for this specific set type. I liked the suggestion of using the count modifier. By changing it incrementally, I've established the call succeeds for 4 or fewer stations and always failes at 5 stations or above.

I don't see anything unusual in the terminal emulator when I list out 5 stations. I did establish that the 5th station is out of service, so I changed it set type. Once changed, this set no longer shows in the ASA based list, but the SMS call continues to fail when I attempt more than 4 stations. I can only conclude there was nothing special about that station and that I won't learn much more about this without looking in the logs you called out. More to come.

@johnbiggs, Thanks for replying. I have less than 2-dozen of the 9621 sets. I actually have far more of the 1692 sets that complete. I estimate < 15 seconds to return the 9621 list using the ASA terminal emulator.

@craig, how service impacting to dmcc and tsapi will it be to make the changes you've outlined. The AES supports a live production call center and I need to advertise any impacts.

Thanks, guys!

Using SMS, I'm able to get a list of stations of type 1692, allowing me to generate a list of the extensions belonging to this type of conference phone.

When I try to do the same request, but change he set type to 9621 I receive an error: Read Failure. The CM connection may have been lost.

I can list stations of this set type from the SAT terminal without issues.

Here is the captured Request and Result, first for the 1692 set and then for the 9621 set:

[Request1]
method=submitRequest
login=bozo@255.255.255.255:5022
password=keepguessing
return=result
[parameters1]
modelFields=<?xml version="1.0"?> <modelFields> <Station/> </modelFields>
operation=list
objectname=
qualifier=type 1692

[result1]
result_code=0
result_data=<?xml version="1.0"?> <result_data><Station><Extension>7-0569-1308</Extension><Type>1692</Type><Port>S21670</Port><Name>569 Conf Rm 504/2</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-1019</Extension><Type>1692</Type><Port>S16170</Port><Name>IP Conference Phone Templt</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4019</Extension><Type>1692</Type><Port>S15376</Port><Name>Conf Rm 8L Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4043</Extension><Type>1692</Type><Port>S15377</Port><Name>Conf Rm 7w Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4066</Extension><Type>1692</Type><Port>S15378</Port><Name>Conf Rm 6I Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4091</Extension><Type>1692</Type><Port>S20396</Port><Name>ECG 1692 Conf Phone Loaner</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4100</Extension><Type>1692</Type><Port>S14379</Port><Name>SitMan Situation Room</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4880</Extension><Type>1692</Type><Port>S01290</Port><Name>Conf 864 10B Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4882</Extension><Type>1692</Type><Port>S01291</Port><Name>Conf 864 07i Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4886</Extension><Type>1692</Type><Port>S01293</Port><Name>Conf 864 10J Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4888</Extension><Type>1692</Type><Port>S01294</Port><Name>Conf 864 10K Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4889</Extension><Type>1692</Type><Port>S16879</Port><Name>Conference Room 10N</Name><Coverage_Path_1>3</Coverage_Path_1><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-4894</Extension><Type>1692</Type><Port>S01297</Port><Name>Conf 864 10P Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5432</Extension><Type>1692</Type><Port>S01929</Port><Name>Conf 864 08N Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5457</Extension><Type>1692</Type><Port>S01923</Port><Name>Conf 864 08B Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5459</Extension><Type>1692</Type><Port>S01924</Port><Name>Conf 864 08G Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5463</Extension><Type>1692</Type><Port>S05304</Port><Name>Conf 864 08J Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5465</Extension><Type>1692</Type><Port>S01927</Port><Name>Conf 864 08K Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5901</Extension><Type>1692</Type><Port>S05350</Port><Name>Conf 864 05o Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5939</Extension><Type>1692</Type><Port>S01208</Port><Name>Conf Rm 9k Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5944</Extension><Type>1692</Type><Port>S07313</Port><Name>Conf Rm 864 9P Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5946</Extension><Type>1692</Type><Port>S01211</Port><Name>Conf 864 09R Poly</Name><Coverage_Path_1>3</Coverage_Path_1><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5948</Extension><Type>1692</Type><Port>S01212</Port><Name>Conf 864 09S Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5951</Extension><Type>1692</Type><Port>S01213</Port><Name>Conf 864 10N</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5953</Extension><Type>1692</Type><Port>S01214</Port><Name>Conf 864 7K Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-5958</Extension><Type>1692</Type><Port>S01253</Port><Name>Conf 864 09F Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6110</Extension><Type>1692</Type><Port>S09984</Port><Name>Exec Shark Tank</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6163</Extension><Type>1692</Type><Port>S03502</Port><Name>Conf 864 11k Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6165</Extension><Type>1692</Type><Port>S03503</Port><Name>Conf 864 11N Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6167</Extension><Type>1692</Type><Port>S03505</Port><Name>Conf 864 11R Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6169</Extension><Type>1692</Type><Port>S03506</Port><Name>Conf 864 11S Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6210</Extension><Type>1692</Type><Port>S16965</Port><Name>RM 1194 Spiderphone</Name><Coverage_Path_1>3</Coverage_Path_1><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6489</Extension><Type>1692</Type><Port>S00641</Port><Name>864 Recovery Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6506</Extension><Type>1692</Type><Port>S00173</Port><Name>Conf 864 12N Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6507</Extension><Type>1692</Type><Port>S00174</Port><Name>Conf 864 12M Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6508</Extension><Type>1692</Type><Port>S00175</Port><Name>Conf 864 12J Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6662</Extension><Type>1692</Type><Port>S15366</Port><Name>CEC Team Conference Phone</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6747</Extension><Type>1692</Type><Port>S04395</Port><Name>Conf 864 05K Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6748</Extension><Type>1692</Type><Port>S04396</Port><Name>Conf 864 05N Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6749</Extension><Type>1692</Type><Port>S07312</Port><Name>Conf Rm 864 5b Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6751</Extension><Type>1692</Type><Port>S07314</Port><Name>Conf Rm 864 7P Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6845</Extension><Type>1692</Type><Port>S03627</Port><Name>Conf 864 06K Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6848</Extension><Type>1692</Type><Port>S03628</Port><Name>Conf 864 06N Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0864-6968</Extension><Type>1692</Type><Port>S03625</Port><Name>Conf 864 06B Poly</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1009</Extension><Type>1692</Type><Port>S10211</Port><Name>865 Polycom Template</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1112</Extension><Type>1692</Type><Port>S10517</Port><Name>CMIO Training Room 22</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1150</Extension><Type>1692</Type><Port>S10475</Port><Name>Conf Rm 21A Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1180</Extension><Type>1692</Type><Port>S10516</Port><Name>Conf Rm 22A Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1190</Extension><Type>1692</Type><Port>S10791</Port><Name>Conf Rm 21E Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1193</Extension><Type>1692</Type><Port>S16830</Port><Name>Room 27C Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1194</Extension><Type>1692</Type><Port>S10885</Port><Name>Conf Rm 23A Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1210</Extension><Type>1692</Type><Port>S10214</Port><Name>Conf Rm 865/19A Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1220</Extension><Type>1692</Type><Port>S10212</Port><Name>Conf Rm 864/20A Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station><Station><Extension>7-0865-1223</Extension><Type>1692</Type><Port>S10213</Port><Name>Conf Rm 864/20C Polycom</Name><Coverage_Path_1/><Coverage_Path_2/><Hunt_to_Station/><COR>1</COR><COS>1</COS><Room/><Jack/><Cable/><Data_Extension/><Survivable_GK_Node_Name/></Station></result_data>
message_text=


[Request1]
method=submitRequest
login=bozo@255.255.255.255:5022
password=keepguessing
return=result
[parameters1]
modelFields=<?xml version="1.0"?> <modelFields> <Station/> </modelFields>
operation=list
objectname=
qualifier=type 9621

[result1]
result_code=1
result_data=<?xml version="1.0"?> <result_data/>
message_text=Read Failure. The CM connection may have been lost.

Is there a way to get a list of stations, onto which an extension is bridged?

Thank you, Craig. Very creative troubleshooting trying a single field.

For my purposes, a single field will do. I'm simply trying to identify agents that haven't staffed in a give time period.

Tom Lynn