Thanks again for your advises! Looks like 4621/4621SW is the closest to our needs. The only thing we would like to clarify before ordering is if 4621/4621SW IP phones support agent login/logout and workmode changes. This is important for our functional testing. Based on the description, 4621SW have 24 Programmable Feature Buttons but it's not clear if those buttons can or cannot be used/programmed for the call-center functionality requests and current agent state indications (Ready / NotReady / WorkNotReady / LoggedOut).

And the last question - does 4621/4621SW include power supply (if it's required)?

Regards,
Sergei

Dear John,

Thanks for your reply! Do you (or somebody else at DevConnect) could recommend a vendor that sells 96XX and/or 46XX phones at a discount for development purposes only?

Regards,
Sergei

Dear Avaya DevConnect Experts,

Someone at Avaya was telling us that real Avaya IP phones (Hardphones) can be used with the AES / CM Simulator. We are trying to perform some internal testing, and the hardphones would be very useful. Can someone please advise me if 1) it's possible to connect hardphones to the AES/CM Simulator and 2) what phones would work?

I would appreciate a response as soon as possible. Thanks in advance for any advice you can provide.

Regards,
Sergei Novitsky
Sr. Software Engineer
1.804.915.0522