Hi,

We have a IVR application that is trying to connect to an external application via soap webservice and takes close to 20 seconds. is there a way we can increase the timeout on AEP or OD so that OD note can wait 20 seconds before it throws exception. Currently as per the OD wsop file we have set it as 45 seconds . But still the app doesnt wait this long and try to thows exception.

Regards
Mahesh

Hi Wilson,

Thanks for providing the patch. It is working fine with patch.

regards
Mahesh

Hi Massimo,

The issue seems to be defect in the Dialog designer as we are able to replicate this issue by creating a dummpy project with a empty flow.
The issue seems to be when a speech project try to connect to a data project which is a reusable module. The issue doesnt seems to be there when a speech project connect to another speech project which is a reusable module.

In this log below NJ_EZ_General is the main module which is trying to connect to TestData module. I have attached the screenshot of the flow

12/11/2021 13:39:21:691 INFO - Start | session id:NJEWLVQAEPAPP80-2021316183914-12 | NJ_EZ_Pass_General:DefaultVDN | Call_track | Start | session:sessionid | NJEWLVQAEPAPP80-2021316183914-12 | 04434537621636742350
12/11/2021 13:39:21:691 INFO - 5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General : Using SCESession 5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General servlet : TestData1
12/11/2021 13:39:21:691 DEBUG - 5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General : Module Local Call to : [TestData/Start]
12/11/2021 13:39:21:691 INFO - 5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General : ** Pushed Stack Frame [/TestData]
12/11/2021 13:39:21:691 DEBUG - 5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General : request url copy is [http://10.36.20.52:8080/NJ_EZ_Pass_General/TestData1]
12/11/2021 13:39:21:691 DEBUG - 5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General : location is [/TestData/Start?___DDSESSIONID=5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General]
12/11/2021 13:39:21:691 DEBUG - 5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General : redirecting to [http://10.36.20.52:8080/TestData/Start?___DDSESSIONID=5AED1BCD777B23C022E8DFFBAC90DCB1:/NJ_EZ_Pass_General]
EXCEPTION>
java.lang.IllegalArgumentException: Cookie name [/TestData-___DDSESSIONID] is a reserved token
at javax.servlet.http.CookieNameValidator.validate(Cookie.java:405)
at javax.servlet.http.Cookie.<init>(Cookie.java:119)
at com.avaya.sce.runtimecommon.SCESession.getSession(SCESession.java:379)

Current Tomcat: 8.0.53
New Tomcat:-8.5.40
AEP:7.1
OD Version:-07.10.12.02
We have a Orchestration designer speech application which is trying to invoke another submodule and we are getting this error

java.lang.IllegalArgumentException: Cookie name [/Project_Data-___DDSESSIONID] is a reserved token.

where Project_Data is a reusable module and we are seeing this issue on any version of apache tomcat 8.5.X. Any idea how to resolve this issue.


regards,
Mahesh

Hi,

We have a requirement to call a REST api with Content-Type: application/x-www-form-urlencoded. I didnt find a way to call this using OD provided REST interface. The only way i see is sending JSON as content-type. So i had to use the servlet node to write a java code to achieve this.

Is this supported by OD provided REST connector or we need to do this a custom java code.

Regards,
Mahesh

Hope next OD release will handle these kinds of issues as REST has now become so famous and everybody is moving towards REST based service.

We also ended up with a java servlet change to handle this.

Hi Wilson.

i am trying to understand the root cause of this error as i have not seen this in the past. why would webservice comes back with exception on the very immediate same time.
we are running the app on tomcat 8. have you seen this problem in the past with soap webservices?

The context here is to call another IVR application and provide DTMF inputs and capture the response of that input. is this possible?

Did we get any resolution on this other than adding a parent object to response. i am also facing similar problem in OD.

Please ignore this post. i was able to resolve this issue

Hi,

i am trying to invoke a REST webservice using POST and getting HTTP TRANSPORT, 415 ERROR: UNSUPPORTED MEDIA TYPE error when running the application.
I have tested the service with post man simulator and its working fine. This is the first time i am using REST service in Orchestration designer.

Attached is the snippet of my input parameters. and below is the exception i am getting

09/07/2019 12:34:04:287 INFO - 9DDC60E9820AE832CE10ED8EC781977C:/TestRest : Storing :shareduui___value to complex: shareduui:value as [unknown]
09/07/2019 12:34:04:361 INFO - 9DDC60E9820AE832CE10ED8EC781977C:/TestRest : Starting REST web service operation [CreateProfile]
09/07/2019 12:34:04:924 DEBUG - 9DDC60E9820AE832CE10ED8EC781977C:/TestRest : Collecting [application/json] from:BodiVariables:Accept
09/07/2019 12:34:04:924 DEBUG - 9DDC60E9820AE832CE10ED8EC781977C:/TestRest : Adding HTTP header [Accept: application/json]
09/07/2019 12:34:04:949 DEBUG - 9DDC60E9820AE832CE10ED8EC781977C:/TestRest : Web Service Request -> http://XXX.XXX.XXX.XXX:9084/XXXXX/createProfile?accountNumber=4111111111111111&agency=5&cardType=VISA&city=NJ&company=test&country=USA&etcAccountId=&expirationMonth=12&expirationYear=2020&firstName=John%20&lastName=smith&phoneNumber=9886398900&postalCode=20123&source=IVR&state=NJ&street1=12410%20Milestone%20center%20dr&transactionCategory=OTHER
09/07/2019 12:34:05:531 ERROR - 9DDC60E9820AE832CE10ED8EC781977C:/TestRest : HTTP TRANSPORT, 415 ERROR: UNSUPPORTED MEDIA TYPE
09/07/2019 12:34:05:531 ERROR - 9DDC60E9820AE832CE10ED8EC781977C:/TestRest : EXCEPTION: Transport error: 415 Error: Unsupported Media Type

Hi Wilson.

It looks like the exception that is thrown invocation target exception is thrown if the request is timeout (after 30 seconds) or the request drops immediately.
Looks like axis throwing same exception on all cases.

I have installed a new tomcat and configured runtime config with the weblm url. is there any need of exporting the voice portal cerificate and importing to runtime config ?

i have seen that previously ivr app has failed and had to reconfigure the runtime confg file

Hi,

I have a requirement to write an app using Orchestration designer which can place outbound calls to an IVR application and keyin the DTMF inputs and capture the response.

Is this possible using orchestration designer application.

regards,
Mahesh

Hi Wilson,

i tried that and the catch toolstep from palette catch all kind of exception. how do i determine if this is particularly java.lang.reflect.InvocationTargetException so that i can attempt retry.

regards,
mahesh