Martin, you're right.

I've found in JTAPI DevConnect Documentation and FAQ that Phone package are not supported.

But I wonder why the package is avaiable inside the SDK .......

Martin,

thanks for your reply.

I don't know for sure, but the Interfaces are implemented in JTAPI SDK (for AES 5.2.3).

Hi,

I'm trying to get the state of a station (on-hook or off-hook).

I tried with:

PhoneTerminalObserver (HookswitchStateEv)
PhoneTerminalListener (terminalHookswitchStateChanged)
CallObserver


But I don't receive any PhoneEv or PhoneTermEv when I put my observed station off-hook.

I only receive ConnEv and TermConnEv like these:

com.avaya.jtapi.tsapi.impl.events.call.TsapiCallActiveEvent@7883df
com.avaya.jtapi.tsapi.impl.events.conn.TsapiConnCreatedEvent@19a9d1
com.avaya.jtapi.tsapi.impl.events.conn.TsapiConnConnectedEvent@dbe8cd
com.avaya.jtapi.tsapi.impl.events.conn.LucentV5ConnInitiatedEventImpl@19126ab
com.avaya.jtapi.tsapi.impl.events.termConn.TsapiTermConnCreatedEvent@81ad8f
com.avaya.jtapi.tsapi.impl.events.termConn.TsapiTermConnActiveEvent@1a9b093
com.avaya.jtapi.tsapi.impl.events.termConn.LucentV5TermConnTalkingEventImpl@187bd31

I can observe the Terminal and the events "TermConnCreatedEvent" and "TermConnDroppedEven" that shows me when the station goes on of off-hook, but this events appear too with incoming calls, and I need only the state of the station.

Does anybody knows how to do this ???

desirekengfack, thanks for your help, based on your information I solved my problem.

For the menu, I played the user's choice and then analyzed the option in a Switch/Case.

For the P&C, I created a reusable module with inputs and outputs that satisfied all needs.

Hi,

I have a doubt in Orchestration/Dialog Designer and I hope you guys can help me.

I need to echo (audio repeat) the option selected (DTMF) by a customer in a Menu node and in the Prompt & Collect too.

For Example:

The customer reached the Menu node: "Please dial 1 for this and 2 for that". When the customer dial "1", the Script has to echo (audio repeat) "one" (through localization bundle audio files).

The customer reached the Prompt & Collect node: "Please dial your ID number:". When the customer dial his ID, number by number (1234), the Script has to echo (audio repeat) the numbers one by one, "one", "two", "three", "four", as soon as he dialed.