Hi John,
Using DMCC API can we record in-bound customer's RTP stream as well as the agent's outbound RTP stream ? I have heard of applications that are doing a single step conference to direct the media stream to a soft phone, and then sniffing the RTP packets on the server hosting the soft phone. It would be great if you tell us some specific API calls that we can refer to for recording. Thanks

Could you kindly comfirm on whether we can saparate out the agent and the caller voice using this api? Mangesh

Is there a way to enable the Avaya 4600 IP (series) phones to forward the RTP packets for the voice call  to the PC? Any help would be appritiated. Thanks

Hey John, Thanks for instant reply. Would go through the info and get back to you if I need some more. Thanks

Is there any support for voice call recording exposed by AES such as forking media streams and sending them to a designated endpoint (ip address or url)? Any information on this point would be of great help. Thanks

For one of our application we need to understand what are the ACD confguration information we can retrive using AES API? Info like : ACD agent identity (name, acd id, skillgroups), ACD supervisor identity (name, acd id, privileges), teams (name, agent members, supervisor members), skillgroups (identifier, display name).
Does AES maintains a DB for this information which can be accessed thru API or is there some other functionality to get this info. Any guidance on this points would be of great help. Thanks