Hello,
I am working on sending calls to Survey app on Avaya Voice Portal once call disconnected by Agent using Return Destination feature. The call is being routed correctly but it does not disconnect by itself and keep going back to Voice portal. Can someone please tell me how can I program Vector to disconnect the call?

Our calls are answered by two overseas call center agents.
For one of our overseas call center, it works fine i.e. as soon as the survey is over the call disconnects. But for the other overseas call center, the call does not disconnect after the survey and it goes back to voice portal and plays the survey again.

Any help or suggestion is highly appreciated.

thanks,
Avinash