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Avaya Aura Contact Center APIs
» AACC-SIP AgentID, 13/02/2017 09:02:13
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Hello,
For simplicity I always recommend the LoginID be set to the station number.
John
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Avaya Aura Contact Center APIs
» question on localization package, 13/02/2017 08:49:44
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Hello,
Which interface did you build your application against?
You may have posted in the wrong forum.
John
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Avaya Aura Contact Center APIs
» Avaya Co-Browsing Snap-in SDK file, 07/10/2016 05:54:50
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Hello,
The CoBrowse SDK has not yet been released.
I think it should be available in the next release (3.2) out soon.
Thank you
John
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Avaya Aura Contact Center APIs
» AACC Call Volume increase threshold settings, 26/07/2016 05:49:06
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Hello,
If you are referring to After Call Work in AACC this is configured for a certain time after which the agent can go back in to Ready automatically.
If you mean Not Ready in AACC, it is not possible to interrupt/override this state automatically.
John
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Avaya Aura Contact Center APIs
» AACC Call Volume increase threshold settings, 21/07/2016 09:09:33
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Hello,
Yes - this is possible.
Please refer to the AACC Client Administration guide here:
https://downloads.avaya.com/css/P8/documents/101017374
See the explanation for 'enhanced Service Level Routing' on pp114.
John
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Avaya Aura Contact Center APIs
» Is File upload/download possible in the Web Chat message with AACC7 Web Comms on PHP, 19/07/2016 03:45:11
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Hello,
No - currently this functionality is not available in the JSP/PHP webchat model.
John.
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Avaya Aura Contact Center APIs
» CCMA Open Interface Web Services - Assign an agent to multi skillsets at once, 30/06/2016 07:44:49
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Hello,
There is a sample application available on DevConnect here:
http://www.devconnectprogram.com/media/global/products_resources/avaya_aura_contact_center/educational_resources/sample_applications/CCMA/avaya-aura-contact-center-sample-application-manager-administration-guide.html
Have a look at the updateUser function - this should solve your problem.
John
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Avaya Aura Contact Center APIs
» CCMA OPen interfaces Error : Object reference not set to an instance of an object, 30/06/2016 07:32:13
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Hello,
I recommend you log a DevConnect ticket to resolve this issue.
Provide as much detail as possible (version of AACC, what code you are using to call the web service, etc)
Please be sure you are using the latest CCMA SDK, and can open this WSDL in a browser: http://<AACC>/WebServices/OpenInterfaces/soap.svc?wsdl
To use the CCMA WS functions, you need a token obtained by authenticating using this WSDL:
http://<AACC>/WebServices/Authentication/Service.asmx?wsdl
John
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Avaya Aura Contact Center APIs
» Interrutible AUX in AACC, 21/06/2016 08:17:41
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Hello,
CM would not be aware of any AACC agent state, so I do not think using CM would be viable.
John
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Avaya Aura Contact Center APIs
» Interrutible AUX in AACC, 21/06/2016 08:08:52
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Hello,
No - unfortunately as far as I am aware, AACC does not have this feature.
John
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Avaya Aura Contact Center APIs
» ACD Stats for IP Office Server Edition using CCT.NET, 09/06/2016 04:41:28
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Hello,
Use the sysadmin user described in the Server Administration doc here:
https://downloads.avaya.com/css/P8/documents/101017434
John
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Avaya Aura Contact Center APIs
» ACD Stats for IP Office Server Edition using CCT.NET, 08/06/2016 03:35:48
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Hello,
For ACCS you would need to use RTD. DevLink would provide some information, but ACCS agent specific activity is masked/abstracted from IPOffice as ACCS calls are 'anchored' on AMS in ACCS.
Unfortunately DevConnect do not yet support IPOCC. However I did see a bit of information around this topic on support.avaya.com, so you might find something there.
John
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Avaya Aura Contact Center APIs
» ACD Stats for IP Office Server Edition using CCT.NET, 07/06/2016 04:00:12
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Hello,
For ACCS you would need to use the RTD interface.
However, this would not apply for IPOCC - I don't know of a single mechanism which would apply to both IPOCC and ACCS.
John
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Avaya Aura Contact Center APIs
» ACCS Database Integration wizard - empty response WSDL, 30/05/2016 07:53:01
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Hello,
I recommend you experiment with Provider.exe on ACCS.
The best way to get more detailed analysis of your specific issue would be to log a DevConnect ticket.
John
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Avaya Aura Contact Center APIs
» AACC Scripting check if agent has the particular skillset, 30/05/2016 07:43:00
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Hello,
The local ID and login ID are different.
The CCMA WS call GetAgentList returns both values for each agent.
John
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