yes , possible.

Need to configure the required VB timeout like 120 seconds in EPM configurations and in AOD application , can play a music for 2 mins with 3 rounds.

(FAILOVER=ON) -- this option also could be fine.

Please check the link
https://docs.oracle.com/cd/B13789_01/network.101/b10776/tnsnames.htm#i468529

need to build a menu like below choice:

a menu with 5 options- (press 1,2,3,,5).
the requirement is
after first menu option is played, it should accept input 1 only, should not accept 2,3,4,5
after second menu option is played, it should accept input 1,2 only, should not accept 3,4,5
like this ..and so on till option 5.
This is to ensure the caller to hear the menu options fully before selecting at the same time not to wait till 5.

Please suggest.

Please suggest how to enable or disable prompt 'barge-in' dynamically .

want to control barge-in through configurations to avoid application deployment for each change

Thanks Wilson, will work further on this and get back to you in case of further details required.

Thanks Wilson for the details.

2 more queries related to this

1) is it possible to use 'consultation transfer mode' to transfer call (to dial 'agent id'). if agent id is not logged state, will the call can be retrieved to use blind transfer (using VDN) in next attempt.

2)is it possible to call Jtapi API using java from AAOD , is there any limitations or constraints?

from Avaya orchestration designer(AAOD) application, i want to know if an agent is logged in or not using agent id.
how to integrate AAOD with AES API?
is there any Webservices from AES to integrate with AAOD?

the purpose is to transfer the call to the particular agent (using agent id). , before transferring the call, need to check if the agent is logged in to acd or available or not.

Please help on this,
thanks.

Thanks Martin for the quick reply, will check on this as you suggested

from Avaya orchestration designer(AAOD) application, i want to know if an agent is logged in or not using agent id.
how to integrate AAOD with AES API?
is there any Webservices from AES to integrate with AAOD?

the purpose is to transfer the call to the particular agent (using agent id) , before transferring the call, need to check if the agent is logged in to acd or not.

Please help on this,
thanks.

Hi All,

I am facing a strange issue.
in Call flow application using hindi base package to announce a number(Integer) dynamically(using audio variable) in 'Announcement' node.
After this node, having a menu node - with 3 choices.
Many times , in the menu node- DTMF collection fails. DTMF not getting recognized.
if we remove the 'audio variable' from the announcement node, DTMF collection always success.

is there any issue with hindi base package.

Any suggestion or solution please.

Thank you very much Ross.
I will try same as per document and get back to you

Hi,

Need a help on - how to transfer AAI/UUI data to Avaya CM through Orchestration desinger 7.

AAI data will be 11 digit numeric need to be send to CM.

MPP is connected to SIP trunk through Session Manager.

Agents using IP phones in H.323 environment registered with CM.

what is the coding required in AAOD?

What changes required in Avaya CM side?

Please suggest.

Hi Ross..

need some more details.

is there any sample coding or application available to practically understand?

Thanks Ross for quicky reply.

But,I dont have TTS . need to use recorded phrases for 3 different languages. its need for a numeric value announcement.

like "your current balance is 500'" .. the value will change for each caller like 50 or 300 or max value 1000.

Please suggest.

Hi All,

I have a scenario. example Customer 987654321 calls to IVR(AAEP -SIP) and get transferred to VDN 1234 and it reaches to agent extn 4321.
now agent at 4321 avaya extn transfers the call back to IVR. Here, now, on AAEP getting the ANI as 4321 (Agent Extn). but I need to get the original customer number as ANI. how to configure in Avaya CM?

Please suggest.