Please look into "Call Work Codes" functionality (starting on page 73 of the following document) to see if it meets your requirements.

https://downloads.avaya.com/css/P8/documents/100152486

Once the Call Work Codes are configured, then you should be able to use DMCC to go off hook, push the CWC button, and then do button pushes for the work code digits on behalf of the agent logged into the phone you are manipulating. There is not a mechanism to do this via TSAPI or JTAPI.

Hello,

This forum is for AES Web Services. We do not have an equivalent forum for AAC. Therefore, the question you are asking is better suited for a DevConnect Technical Ticket (click on Support & Forums from the menu above, and then Technical Support in the right column). Please open a ticket to initiate a dialogue with a team member who has the expertise in this product area. Note that Technical Support through DevConnect is tiered and based on your company’s membership level different levels of support will be provided. For further information on DevConnect membership levels and the related level of support, please click the Program & Benefits tab and then DevConnect Membership Levels. To open a discussion related to membership click on Program & Benefits and then on Membership or Program Questions in the left column.

Best Regards.

Hello,

This forum is for AES Web Services. We do not have an equivalent forum for IP Office. Therefore, the question you are asking is better suited for a DevConnect Technical Ticket (click on Support & Forums from the menu above, and then Technical Support in the right column). Please open a ticket to initiate a dialogue with a team member who has the expertise in this product area. Note that Technical Support through DevConnect is tiered and based on your company’s membership level different levels of support will be provided. For further information on DevConnect membership levels and the related level of support, please click the Program & Benefits tab and then DevConnect Membership Levels. To open a discussion related to membership click on Program & Benefits and then on Membership or Program Questions in the left column.

Best Regards.

Hello,

This forum is for AES Web Services. We do not have an equivalent forum for System Manager Web Services. Therefore, the question you are asking is better suited for a DevConnect Technical Ticket (click on Support & Forums from the menu above, and then Technical Support in the right column). Please open a ticket to initiate a dialogue with a team member who has the expertise in this product area. Note that Technical Support through DevConnect is tiered and based on your company’s membership level different levels of support will be provided. For further information on DevConnect membership levels and the related level of support, please click the Program & Benefits tab and then DevConnect Membership Levels. To open a discussion related to membership click on Program & Benefits and then on Membership or Program Questions in the left column.

Best Regards.

The question was posted in an Application Enablement Services forum. There is not an equivalent forum for System Manager. Therefore, the question you are asking is better suited for a DevConnect Technical Ticket (click on Support & Forums from the menu above, and then Technical Support in the right column). Please open a ticket to initiate a dialogue with a team member who has the expertise in this product area. Note that Technical Support through DevConnect is tiered and based on your company’s membership level different levels of support will be provided. For further information on DevConnect membership levels and the related level of support, please click the Program & Benefits tab and then DevConnect Membership Levels. To open a discussion related to membership click on Program & Benefits and then on Membership or Program Questions in the left column.

It is passed in the HTTP header. Please refer to the "Authentication" section of the Programmer's Guide:

https://www.devconnectprogram.com/fileMedia/download/283d8abe-28bf-4a71-915d-20b1cf521bc6

Do you get the same result when using the built-in AES SMS test tool?

I would suggest reviewing the /opt/mvap/logs/apache/error.log to compare the request being sent by test tool vs. the request being sent by your application (and look for any differences).

Hello,

There isn't a Avaya Aura® System Manager User Management Web Services forum; however, you may enter a DevConnect Technical Support ticket for assistance (which may require a paid membership depending on the level of assistance needed).

Best Regards.

Your post was entered under the AES product so I'm afraid won't receive much help here. I would suggest that you enter a DevConnect Technical Support ticket with your request for assistance.

Best Regards.

Hello,

Please resubmit your question in the the Engagement Designer forum. This forum is for the AES Web Services APIs.

Best Regards.

I am running 7.1.3 and I cannot reproduce the issue. If you have DevConnect support hours available to you, you can enter a DevConnect technical support ticket for further assistance.

Best Regards.

Hello,

The CTI Adaptor and Engine are offers from Avaya Professional Services (APS). DevConnect does not handle them.

There should be contact details and information about the offers on the APS web page.
http://www.avaya.com/en/services/portfolios/professional-services/

Best Regards.

Hello,

Please have the customer raise a Services Request (SR) with Avaya Client Services (ACS).

Field and operational issues should be escalated by the customer or customer representative through the normal escalation channels to Avaya Client Services or the appropriate business partner holding the maintenance contract on the system(s). This process requires the customer Sold To information and can be initiated through the http://www.avaya.com/support portal, or via a call to a regional Avaya Support number located on the http://www.avaya.com/support web page.

Those organizations are equipped with the resources and tools needed to address customer field issues, and have adequate staff to meet the service level agreements of the customer's maintenance contract.

This will require more investigation at the customer site, but I believe the customer may be hitting a known issue with one of the OS libraries. The issue is only seen when dealing with a large number of SMS requests. ACS can investigate and will be able to provide a hotfix once they confirm that is in fact the issue. The customer can reference the "libssh2" hotfix in their Service Request to help steer ACS in the right direction to determine if the issue/fix is applicable to their system.

Best Regards.

If you are using the default certs, they have expired and you will need to generate new certs. Please refer to the following PSN:

https://downloads.avaya.com/css/P8/documents/101014585

If you are still having issues after verifying your certs, then this issue is likely beyond what can be handled in the forum. If you are a paid member, you can open a technical support ticket for assistance.