Hi,
I have an application working in OD 7.0 and upgrade to OD7.2, Experience Portal 7.2. The menu option has incorrect value assign to it, so no matter what option I chose, the application also end up at the last choice. See below for the hex number assign to the menu choice label value:

Storing :LB_0030_MAIN_MENU___confidence to complex: LB_0030_MAIN_MENU:confidence as [1]
25/04/2022 14:10:37:894 INFO - E789EAA79C9410B0DCC8CC9520E02912:/SFPUC_TT_MAIN_2 : Storing :LB_0030_MAIN_MENU___inputmode to complex: LB_0030_MAIN_MENU:inputmode as [dtmf]
25/04/2022 14:10:37:894 INFO - E789EAA79C9410B0DCC8CC9520E02912:/SFPUC_TT_MAIN_2 : Storing :LB_0030_MAIN_MENU___interpretation to complex: LB_0030_MAIN_MENU:interpretation as ["OPT#0xf6d9c800"]
25/04/2022 14:10:37:894 INFO - E789EAA79C9410B0DCC8CC9520E02912:/SFPUC_TT_MAIN_2 : Storing :LB_0030_MAIN_MENU___noinputcount to complex: LB_0030_MAIN_MENU:noinputcount as [0]
25/04/2022 14:10:37:894 INFO - E789EAA79C9410B0DCC8CC9520E02912:/SFPUC_TT_MAIN_2 : Storing :LB_0030_MAIN_MENU___nomatchcount to complex: LB_0030_MAIN_MENU:nomatchcount as [0]
25/04/2022 14:10:37:894 INFO - E789EAA79C9410B0DCC8CC9520E02912:/SFPUC_TT_MAIN_2 : Storing :LB_0030_MAIN_MENU___utterance to complex: LB_0030_MAIN_MENU:utterance as [3]
25/04/2022 14:10:37:894 INFO - E789EAA79C9410B0DCC8CC9520E02912:/SFPUC_TT_MAIN_2 : Storing :LB_0030_MAIN_MENU___value to complex: LB_0030_MAIN_MENU:value as ["OPT#0xf6d9c800"]


could you please help me with this?

Thank you very much!

The application didn't collect DTMF, it needs to passed the DTMF(account information, etc ..) to the third party IVR.

is there a way in Orchestration Designer application that work the same way as manually entering DTMF?


Thanks,


Van

Thanks for the quick respone. I'm using the the dtmf .wav file from the sample application: InBandTonePulse. Attached is the dtmf tone .wav that I used. Is there a different to dial(enter) the number from OD application?


Thanks again for your help on this!


Van

Thank you! I have tried modified the OutboundCall CCXML hardcode the phone number and called a Orchestration Designer that played the DTMF Tones. It's still not working. Is there a way that in Orchestration Designer application to make it work the same way as manually entering DTMF?

The third party IVR is support inband and RFC 2833 for DTMF, is the DTMF tone using in OD application meet this requirement?


Thanks,


Van

I have a bridge transfer to the 3rd vendor IVR system, then play the dtmf using the same as the INBandTonePulse sample application. from the trace log l, it looks like after the bridge transfer the call disconnect, it doesn't go to the next node which is play the dtmf tone. How to I force it to play the dtmf tone?


Thank you very much!

the dtmf tone, when it's transferred the data that I sent with using dtmf didn't pass. I can test the third party IVR from my mobile and send dtmf fine, but it didn't work in the Experience Portal.


Thanks,

Van

hi,
I am using OD 7.0, I have to transfer the call to a 3rd party IVR application with caller information. I'm using blind transfer, bridge transfer with dtmf tone using the same way as the INBandTonePulse example application, but I cannot get it to work.

Any help would be greatly appreciated.

Thanks,


Van

I've the localsoaptrace enable all the time. I didn't test using the voice channel. I tested using the application's view (HTML mode) since I didn't have any voice prompt.

Thanks,

it's in the message body that need to be application/x-www-form-urlencoded not the return response. I worked around it by adding them in the input parameters for testing purpose. I'm using the REST WS connector.

Thanks,

, using essentially the same JSON object, and I do receive a 201 Created message back, but I also get a response body, looking like this:


{
"Id": "195",
"UserId": "2",
"HoldForPreview": false,
"Condition": "Processing",
"Status": "SendJobInitiation",
"DocumentCount": 0,
"CreateTime": "2018-10-04T14:57:25.3798434Z",
"Links": [
{
"Rel": "Self",
"Href": "http://atirf16dev01/RightFax/API/SendJobs/195"
},
{
"Rel": "Documents",
"Href": "http://atirf16dev01/RightFax/API/Documents?userId=2&filter=job&jobid=195"
},
{
"Rel": "ProcessingDocuments",
"Href": "http://atirf16dev01/RightFax/API/Documents?userId=2&filter=jobprocessing&jobid=195"
},
{
"Rel": "DeliveredDocuments",
"Href": "http://atirf16dev01/RightFax/API/Documents?userId=2&filter=jobsucceeded&jobid=195"
},
{
"Rel": "FailedDocuments",
"Href": "http://atirf16dev01/RightFax/API/Documents?userId=2&filter=jobfailed&jobid=195"
}
]
}

Hi,
I'm developed a speech application using
Orchestration Designer: 7.101202
Tomcat: 8.0
Java: 1.8/8.0

I have a rest web service operation that I'm trying to invoke and have run into a problems with the web service response body. The details of the rest service operation are as follows:

HTTP Method: Post
URL Format: Query
Input Parameters: None
Message Body: <JSON formatted string>

The web service returns back 201 and striping the body of the web service response.

04/10/2018 12:15:46:459 INFO - DC4A940617A03FDF462C2DEBF6D7CA76:/rightfaxtest : 201 Error: Created
04/10/2018 12:15:46:459 DEBUG - DC4A940617A03FDF462C2DEBF6D7CA76:/rightfaxtest : Web Service Reply <- null
04/10/2018 12:15:46:459 DEBUG - DC4A940617A03FDF462C2DEBF6D7CA76:/rightfaxtest : channel:unknown | rightfaxtest:testrightfax | | result :
how do I get around that 201 Error and get back the response?

Thanks,

I'm using the REST api. How do I specific in the message body is "application/x-www-form-urlencoded" format?


Thanks,

Hi,
Can OD integrated with Rightfax using rest web service or java api? is there any library that we can use to using java api for rightfax?

Thanks,

Hi,
I have an application that doing few transfers to an 800 number using DTMF tone. The DTMF tones that are played are 50ms DTMF tone pulses followed by 50ms of silence. How can I increase these to be 100ms DTMF tone pulses followed by 100 ms of silence?

Thanks,