Hi ,

In our application using prompt to play an audio to customer usinf Phrase Variable AUdio URL.

When audio not exist on the path getting http status 404.

Could you pleas let us know how to catch handle this ?

Hi,

Can you please let me know the difference between terminal.addCallObserver() and terminal.addCallListener() ?

Hi Team,

I am trying to understand, is there any library which can generate events only whenever agent logged into terminal or logged out terminal ?


Regards,
Rajesh

HI,

When i invoke dialog from CCXML with dialogstart and without connectionid attribute getting the below error .

name: "error.dialog.notstarted" reason: "Invalid Endpoin

Could you please help me ?

HI Team,

We have observed that AEP is generating same UICD for multiple calls within short time (in 2 mins). But we need unique UCID to be genereaed for every call.

Could you please let us knwo is there a way to generate unique UCID for each call in the same AEP ?

Regards,
Rajesh

When we Export Orchestration Designer Speech Application, the jsp pages are there in application folder after deploying in Tomcat.

But when we run ant build sent by you, we dont see any jsp pages in app folder after deploying in Tomcat.

Can you please help me?

Thanks! for the response!

When i use build script sent by you, i dont jsp folder inside app after extracting.

<fileset dir="${temp.folder}">
<include name="index.html"/>
<include name="jsp/validate.jsp"/>
<include name="jsp/performance.jsp"/>
<include name="jsp/validate-common.jsp"/>
<include name="jsp/validate-CTI.jsp"/>
<include name="jsp/validate-db.jsp"/>
<include name="jsp/validate-head.jsp"/>
<include name="jsp/validate-IC.jsp"/>
<include name="jsp/validate-lib.jsp"/>
<include name="jsp/validate-ws.jsp"/>
<include name="jsp/validate-common2.jsp"/>
</fileset>

DO i need to add any extra steps in build.xml ?

Hi,

Can anyone please provide sample ant build.xml file for AAOD speech application ?

Thanks in advance

Thanks! for the info.

Is there any way to get same info using SMS service ?

Hi,

We are trying to get Real time agent staffing info. In JTAPI, which API/method support this. Can you please send any sample, it would be help ful.


How can be achieved this using SMS ? What is the service and request/response we need to use ?

Hi

We want to change the audio codec when we use record tag. Can you please let us know the syntax of record tag with codec info ?
Please provide any smaple code, it would be helpful.

Getting audio format as
ULAW 8000.0 Hz, 8 bit, mono, 1 bytes/frame

we wanted to change top below
PCM_SIGNED 16000.0 Hz, 16 bit, mono, 2 bytes/frame, little-endian

Hi Ross,

I am facing same issue with OD 7.0 applications.

Even though I have Ondisconnect handler inside AppRoot, when I disconnect call while playing prompt using Announce node, still it is going to AvayaDefaultDisconnectHandler.

Can you please help me to resolve the issue ?


Ondisconnect from AppRoot

166:<catch event="connection.disconnect">
167:<var name="avayadonotsave___noinputcount" expr="try {_avayaNoinputCounter} catch (errMsg) {'0'}"/>
168:<var name="avayadonotsave___nomatchcount" expr="try {_avayaNomatchCounter} catch (errMsg) {'0'}"/>
169:<submit next="Terminated?___DDSESSIONID=8E567286F7D41E0082852A4134D79761%3A%2FBaseWTA" namelist="avayadonotsave___noinputcount avayadonotsave___nomatchcount" method="get"/>
170:</catch>

14/10/2016 03:06:03:020 DEBUG - 8E567286F7D41E0082852A4134D79761:/BaseWTA : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.00.18.01"/>
4:<meta name="runtimecommon-version" content="07.00.18.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<property name="fetchaudio" value="http://10.77.121.111:8080/DMHReusableModules/data/ddfetchAudio.wav" />
7:<form id="Announcement">
8:<block>
9:<prompt bargein="true" bargeintype="speech" timeout="8000ms">
10:<audio src="/DMH_Audio/English/marketing_1.wav"/>
11:</prompt>
12:</block>
13:<catch event="connection.disconnect">
14:<goto next="AvayaDefaultDisconnectHandler?___DDSESSIONID=8E567286F7D41E0082852A4134D79761%3A%2FBaseWTA"/>
15:</catch>
16:<block>
17:<submit next="PROMPT-GetEndTime?___DDSESSIONID=8E567286F7D41E0082852A4134D79761%3A%2FBaseWTA"/>
18:</block>
19:</form>
20:</vxml>
21:

14/10/2016 03:06:09:385 INFO - 8E567286F7D41E0082852A4134D79761:/BaseWTA : Using SCESession 8E567286F7D41E0082852A4134D79761:/BaseWTA servlet : AvayaDefaultDisconnectHandler
14/10/2016 03:06:09:385 DEBUG - 8E567286F7D41E0082852A4134D79761:/BaseWTA : *** Reply for [/DMHReusableModules/AvayaDefaultDisconnectHandler] ***
14/10/2016 03:06:09:385 DEBUG - 8E567286F7D41E0082852A4134D79761:/BaseWTA : 0:<?xml version="1.0" encoding="UTF-8"?>
1:<vxml version="2.1" xmlns="http://www.w3.org/2001/vxml" xml:lang="en-us">
2:<meta name="author" content="Avaya Aura Orchestration Designer"/>
3:<meta name="runtime-version" content="07.00.18.01"/>
4:<meta name="runtimecommon-version" content="07.00.18.01"/>
5:<meta name="copyright" content="Copyright (c) 2002-2011, Avaya"/>
6:<form id="DefaultDisconnect">
7:<block>
8:<return/>
9:</block>
10:</form>
11:</vxml>
12:

HI,

I am facing similiar issue with OD7.0 applications.

Can you please let me know the fix ?
If there is a patch can you please send to my email rajesh.bairagoni@gmail.com

HI,

We have added one application in EPM as Inbound application. In advanced parameters set Operation mode as Shared UUI and length is 128.

While placing test made the application URL as invalid and it launched vxml event handler. In vxml event handler we are doing consultative transfer with UUI (converted to HEX and plain ASCII string tried both). But we don't see UUI in ACD/one-x in either case.

Can you please let me know, can we do consultative transfer from vxml event handler with UUI ? If yes , how can I achieve this ?

Hi,


How can we set fetchtimeout for each node with different value?

we have some 3 sec fetch time out at MPP level. But we need to overwrite at each node in OD call flow (like Data node, Servlet node..etc..)