Hi John,

Thank you for your detailed description and help.

Best regards,

Hi John,

I am back to the same subject and 2 more questions.

1) You mentioned above that there is no mechanism in Avaya CTI to designate one device as the originator over the other. However Avaya CTI somehow selects one of 2 devices as the originator.
My question is that I would like to know how to select one device as the originator.

2) If one of the devices is Avaya CTI softphone, i.e.StationLink, can I select this StationLink as the originator?

Best regards,

Hi John,

Thank you very much for your help.

Best regards,

Hi John,

Thank you for your quick response and explanation.

Best regards,

Thank you for your quick response and help.

Best regards,

Hi John,

Thank you very much for your help and kindness.

Best regard,

Hi John,

Let me explain our application. When a terminal rings, information of the caller, i.e. customer is popped up on the screen of the terminal. However in case of PICKUP and UNPARK, no information comes out since the terminal to take the call does not ring. This is why I would like to find PICKUP event.

Best regards,

Hi John,

you mentioned above that UCID is provisioned on all of the CMs, and UCID is configured to be sent across the CM1, CM2 and CM3 trunks. In order to set up CM for UCID please let me know the documents which describe how to configure CM.

Best regards,

Dear Sir,

Regarding JTAPI Forum message on 23/10/2017 04:27:48 Subject: CM 7.0.1 and AES 7.1 TerminalConnection Event issue is as follows:

I have the same software versions as you and tested this used the JTAPI exerciser. I made a call from 40500 to 40502 and picked up the call at 40501. I see the following TerminalConnection states:
40500 - ACTIVE
40501 - ACTIVE
40502 - RINGING
These seem to be correct and are what I would expect.
Martin
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I guess that the above state is the state when CallControlTerminalConnectionEvent.CALLCTL_TERMINAL_CONNECTION_TALKING is detected.
If so, can I judge that this is caused by PICKUP event?

Best regards,

Dear Sir,

Regarding JTAPI Cause of CallControlEvent there are CAUSE_REDIRECTED and CAUSE_TRANSFER.
I would like to know the difference is between them. CAUSE_REDIRECTED means Call Forward? and CAUSE_TRANSFER means CALL Transfer?

Best regards,

Dear Sir,

2 terminals (PC and smartphone) have the same extension number as Avaya softphone.
If I dial to CTI by JTAPI, can I select one of terminals as caller?

Best regards,

Hi John,

Regarding your response on 24/08/2022 16:12:16 you mentioned that "Avaya only supports connection established/cleared. It does not support UNHOLD nor PICKUP.". However when I tested Park hold, Igot CallControlEvent.CAUSE_PARK of CallControlTerminalConnectionEvent.CALLCTL_TERMINAL_CONNECTION_TALKING. What I don't understand is why CAUSE_PICKUP cannot be detected though CAUSE_PARK and CAUSE_PICKUP is similar and CAUSE_PARK can be detected.
HELD is presented or not before PICKUP and PARK makes difference?

Best regards,

Thank you for your quick response and help.

Best regards,

Dear John,

Regarding 3 AES and 3 CM I have questions as follows:
1) Tracking originator call.
-There are Phones P1, P2 ----- Pn and --> means call.
P1 of AES1 --> P2 of AES2 --> P3 of AES3 --> P4 of AES2
When I P3of AES3 calls P4 of AES2 above, I would like to trace back originator call, i.e. P1. Is it possible?
2) Is UCID unique among AES1, AES2 and AES3?

Best regards,

Thank you for your comment and help.
Best regards,