David, may be you can help me...
I have not been able to transfer UUI data. The call is being transfered.
Where to transfer = VDNDestino : 2085
UUI value to transfer = valorUUI : 123456789
I am completing the transfer when the call is queued in a Skill (also is it is established, in case agents are available).
I can see that UUI is places on the CTI command, but later is lost, as it does not appear on an IP Agent R7.
Here is the complete Log :
11/10/2007 21:54:49 INFO - Using SCESession 62D79984D8A70798E568082AEC5F1787:/CallCenterVida servlet : DiscaDestino
11/10/2007 21:54:49 DEBUG - VariableUtil.getVariableValue: Variable value is 2085
11/10/2007 21:54:49 DEBUG - VariableUtil.getVariableValue: Variable value is 123456789
11/10/2007 21:54:49 DEBUG - CTICommand.execute: encrypted value is HeOhNXdyzSJfqQZlMSrINnmEv7ArAzntNOyfzClymBg=
11/10/2007 21:54:49 DEBUG - VariableUtil.getVariableValue: Variable value is 360
11/10/2007 21:54:49 DEBUG - CTICommand.execute: request to manager is
http://192.168.10.7:8090/cticonnector/Hold?callid%3D360&k=HeOhNXdyzSJfqQZlMSrINnmEv7ArAzntNOyfzClymBg%3D
11/10/2007 21:54:49 DEBUG - CTICommand.execute: callinfo from Manager is callid=360&ani=1692&dnis=2080&extension=2084&ucID=00000000000000000000&uui= &state=held
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: State held
11/10/2007 21:54:49 DEBUG - session id:avpia01-2007284194240-4 | CallCenterVida:DiscaDestino | Destino a transferir = | VDNDestino : 2085
11/10/2007 21:54:49 DEBUG - session id:avpia01-2007284194240-4 | CallCenterVida:DiscaDestino | Valor UUI a transferir = | valorUUI : 123456789
11/10/2007 21:54:49 DEBUG - CTICommand.execute: encrypted value is HeOhNXdyzSJfqQZlMSrINnmEv7ArAzntaYaJBvrOnoE=
11/10/2007 21:54:49 DEBUG - CTICommand.execute: request to manager is
http://192.168.10.7:8090/cticonnector/Dial?callee%3D2085%26uui%3D123456789%26ringMax%3D4%26extension%3D2084&k=HeOhNXdyzSJfqQZlMSrINnmEv7ArAzntaYaJBvrOnoE%3D
11/10/2007 21:54:49 DEBUG - CTICommand.execute: callinfo from Manager is callid=361&ani=2084&dnis=2085&extension=2084&ucID=00000000000000000000&uui= &state=queued
11/10/2007 21:54:49 DEBUG - CallInfo.doGetCallInfo: Populating call info variable values...
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: Call ID 361
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: Calling # (ANI) 2084
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: Called # (DNIS) 2085
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: Ext 2084
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: UCID 00000000000000000000
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: UUI
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: State queued
11/10/2007 21:54:49 INFO - [condition1] Condition [transfertoextnCopy:state] String Equal Ignorecase [queued] next [null]
11/10/2007 21:54:49 INFO - Using SCESession 62D79984D8A70798E568082AEC5F1787:/CallCenterVida servlet : transferdestination
11/10/2007 21:54:49 DEBUG - session id:avpia01-2007284194240-4 | CallCenterVida:transferdestination | cticallinfo state: | cticallinfo:state : held
11/10/2007 21:54:49 DEBUG - session id:avpia01-2007284194240-4 | CallCenterVida:transferdestination | transfer call state: | transfertoextnCopy:state : queued
11/10/2007 21:54:49 DEBUG - CTICommand.execute: encrypted value is HeOhNXdyzSJfqQZlMSrINqVwsS21AiLvZIFjFdTUt1M=
11/10/2007 21:54:49 DEBUG - VariableUtil.getVariableValue: Variable value is 360
11/10/2007 21:54:49 DEBUG - VariableUtil.getVariableValue: Variable value is 361
11/10/2007 21:54:49 DEBUG - CTICommand.execute: request to manager is
http://192.168.10.7:8090/cticonnector/Transfer?heldcallid%3D360%26activeCallId%3D361&k=HeOhNXdyzSJfqQZlMSrINqVwsS21AiLvZIFjFdTUt1M%3D
11/10/2007 21:54:49 DEBUG - CTICommand.execute: callinfo from Manager is callid=360&ani=1692&dnis=2080&extension=2084&ucID=00000000000000000000&uui= &state=transfered
11/10/2007 21:54:49 DEBUG - CTICommand.setCallInfoVariableValues: State transfered
11/10/2007 21:54:49 INFO - [condition1] Condition [transfertoextnCopy:state] String Equal Ignorecase [busy] next [null]
11/10/2007 21:54:49 INFO - [condition2] Condition [transfertoextnCopy:state] String Equal Ignorecase [noanswer] next [null]
11/10/2007 21:54:49 INFO - [condition3] Condition [transfertoextnCopy:state] String Equal Ignorecase [unreachable] next [null]
11/10/2007 21:54:49 INFO - [condition4] Condition [transfertoextnCopy:state] String Equal Ignorecase [unknown] next [null]
11/10/2007 21:54:49 INFO - Using SCESession 62D79984D8A70798E568082AEC5F1787:/CallCenterVida servlet : Fin
11/10/2007 21:54:49 INFO - Stack is empty, removing session
11/10/2007 21:54:49 INFO - Invalidating HTTP Session
11/10/2007 21:54:49 INFO - HTTP Session lost removing SCESession 62D79984D8A70798E568082AEC5F1787
11/10/2007 21:54:49 INFO - SCESession Removed
11/10/2007 21:54:49 DEBUG - CTICommand.execute: encrypted value is HeOhNXdyzSJfqQZlMSrINgg6vl/j5m8qdcggoHZGTeE=
11/10/2007 21:54:49 DEBUG - CTICommand.execute: request to manager is
http://192.168.10.7:8090/cticonnector/End?extension%3D2084&k=HeOhNXdyzSJfqQZlMSrINgg6vl%2Fj5m8qdcggoHZGTeE%3D
11/10/2007 22:21:28 INFO - HTTP Session lost removing SCESession 48D143AF84F1423FE9408DD5087F7458
11/10/2007 22:21:28 INFO - SCESession Removed