Hi,


It worked after decreasing the Target api level.



Thanks,
Swapnil.

Hi,


I am trying to create a SIP calling App using Android CSDK .
I referred the Sample App from CSDK v 3.0.0.0.

From Avaya Sample app from csdk I am able to login to Call service using same credentials successfully.
However, from my developed App I am facing above issue. Attached the screenshot

Steps I am doing in my app
- In onCreate callback of activity calling setupClientConfiguration and setupUserConfiguration methods of SDKManager class.

SDKManager.getInstance(MainActivity.this).setupClientConfiguration(getApplication());



                if (SDKManager.getInstance(MainActivity.this).getUser() != null) {

                    // If current user is already null we are just creating new user here, as we don't need to remove old one

                    SDKManager.getInstance(MainActivity.this).delete(SDKManager.getInstance(MainActivity.this).isUserLoggedIn());

                }

                // Configure and create User

                SDKManager.getInstance(MainActivity.this).setupUserConfiguration();

Please help . I have checked all the credentials I am passing are correct. Also the certificate is installed on my Android phone.

Hi Joel,


I had some issue with blind transfer.

I am able to add/drop participants.
1) Add new Participant
2) Drop old participant

Both task are being done when Old participant is in alerting state.

But, as soon as first participant is dropped whole call is getting dropped.
You mentioned about some Race Condition. Can you please elaborate on same.
I think i am facing Race condition here.


any idea?



Thanks,
Swapnil.

Hi Joel,

These solutions worked.
Thanks you so much.

Regards,
Swapnil.

Hi Joel,

These solutions worked.
Thanks you so much.

Regards,
Swapnil.

Thanks joel,

I will try this out.
Good to know this thing..
I have one more question.
If i do drop participant in callintercepted, do i still have to capture dropped event and add participant there in case of blind transfer?




Thanks,
Swapnil.

Hi Joel,


following sequence i am following
1) Set call termination policy in callIntercepted callback
2) Call Answered callback of(2304) take DTMF inputs from user
a) drop participant (2304)
b) add participant (DTMF digits recorded)
c) start EJB timer


However, i am getting "cannot invoke addParticipant in current state" error.
any idea?

Thanks,
Swapnil.

Hi Joel,


Basically , i want to know
1) Call Transfer
2) Hold call
3) Release call

etc. feature are available on ECC Snap-In.
However, I want to implement these feature using only Avaya Breeze.
Is there any work-around to achieve this ?


Thanks,
Swapnil.

Hi Joel,


I understand it now.

The agent should be called-back after threshold time has expired and call has not been picked up by agent can be implemented using EJBTimer.

But still i have one doubt,

1) How do I implement blind transfer functionality. (if 2304 don't want to receive call and helpdesk should take care of particular call. So he will just blindly transfer call to one of the helpdesk number)

2) How do I transfer a call if it is received by 2304. (Now 2304 has received the call and for further query resolution he needs to transfer particular call to particular helpdesk number)


Looking for your earlier response.


Thanks,
Swapnil

Hi Joel,


I have followed exactly the same sequence you suggested.
However, following are my observation and requirement of my POC.

1) suppose call received from PSTN(XXXXXXXX) -> 2304 (called party Snap-In is attached to 2304)

2) Now 2304 have option to either Blind Transfer the call to 2309 OR receive the call and then transfer the call to 2309
PSTN -> 2304 ->(transfer) 2309 (after transfering of the call 2304 should be dropped)

3) If 2309 did not pick up the call in 20 sec, then call again should be redirected to 2304 i.e PSTN -> 2304
Now this two people should be able to talk to each other.





The sequence i followed as per your suggestion i can see following behavior :

1) Call received on both number 2304 & 2309 at the same time. (Call was on alerting state for both 2304,2309)
2304 should only be alerted if 2309 don't picks up within timeout period (in case of blind transfer)
2) I tried to use dropParticipant on 2304 in callIntercepted callback but got error "participant can not be dropped in this state"


Please help on the above given requirement.



Thanks,
Swapnil.

Hi,

I want to achieve flow like below

1) Receive a call on Called Party Snap-In eg (2304 )
2) Immediately transfer the call to other extension or SFB e.g (2309)
3) If call is not received by transferred agent, Then reroute the call to actually called agent i.e (2304)

inflow
PSTN -> 2304 -> 2309

if 2309 doesn't pick up the call for certain timeout period, then

PSTN -> 2304

Can above flow is possible without ECC (I want to implement as much as possible using Breeze API)?



Thanks,

Swapnil

Hi Joel,


Can you please give me link/doc to the first "rudimentary" option mentioned in the PDF.

I would like to know in details about the SIP trunking interface ?
Can I call in normal way just by passing extension of SFB in makeCall api call ?



thanks,
Swapnil.

Hi Joel,

Thanks for quick response.

I read some documents on Avaya resources.
https://support.avaya.com/products/P1577/avaya-communicator-for-microsoft-lync
https://www.youtube.com/watch?v=bb9MSkAa0lI
http://www.prime-communications.com/pdf/avaya_with_skype_for_business.pdf


From above all three things, My assumption is
1) The third option that Specified in PDF way to integrate with SFB is through Lync API call ,I thing The "Avaya Communicator for Lync will do that all things(Invoking lync API mock by Avaya Plugin used in Skype/Lync)."
2) We just need to make changes on SM as what you specified. I have that document also
https://downloads.avaya.com/css/P8/documents/101010448



After doing all this My Avaya Infra is ready to communicate with SFB this is my assumption.

So I just need to do a normal call operation from the Avaya Breeze (Call will be route from Breeze to SFB)?





Thanks,
Swapnil Bhosale

Hi,

I am trying to make POC, where I do calls from Avaya Breeze to Skype For Business.
I searched on Internet for relevant information regarding integration and How to guide.

Ended up with deficient information on How to guide with Integration on Avaya and Skype for business.

I have a test lab of Avaya Breeze with me, so that i can try out this things.

Any link on How to Doc which can guide me to actual steps needs to be taken etc will be really helpful.

Waiting for your earlier response.


Thank you,
Swapnil.

Any updates?