Bump.

Anyone have any thoughts on troubleshooting this issue?

Thanks
Dylan

Hi all,

So I'm trying to monitor the registration status of a SIP endpoint. I am able to successfully:

- Initialize an instance of provider com.avaya.jtapi.tsapi.LucentV11Provider (with proper link and version)

- Initialize an instance of address com.avaya.jtapi.tsapi.LucentV11Address

- Initialize an instance of address listener com.avaya.jtapi.tsapi.LucentV11AddressListener and add the listener to the address instance

When I invoke the getRegisteredEndpoints() method on the address I'm expecting to see the SIP station returned in the list returned, but it's empty:

V11RegisteredEndpointInfo[] endPoints = address.getRegisteredEndpoints();

I've attached a log which also includes removing the listener at the end of the test. The phone is registered and able to make calls (9650SIP).

Any thoughts on why it wouldn't show up in the list?

Thanks,
Dylan

I will start a new thread as this is a separate topic.

Hi Martin,

So I'm trying to monitor the registration status of a SIP endpoint. I am able to successfully:

- Initialize an instance of provider com.avaya.jtapi.tsapi.LucentV11Provider (with proper link and version)

- Initialize an instance of address com.avaya.jtapi.tsapi.LucentV11Address

- Initialize an instance of address listener com.avaya.jtapi.tsapi.LucentV11AddressListener and add the listener to the address instance

When I invoke the getRegisteredEndpoints() method on the address I'm expecting to see the SIP station returned in the list returned, but it's empty:

V11RegisteredEndpointInfo[] endPoints = address.getRegisteredEndpoints();

I've attached a log which also includes removing the listener at the end of the test. The phone is registered and able to make calls (9650SIP).

Any thoughts on why it wouldn't show up in the list?

Thanks,
Dylan

Thank you Martin - the problem was that cti link was set to version 5 so now the registration-related values are coming back as TRUE.

Thanks,
Dylan

I have an instance of com.avaya.jtapi.tsapi.LucentV11Provider successfully initialized using Java SDK 6.3.3 libraries against a 7.1.3 provider. I'm attempting to retrieve registration info and attempt to find the value for getQueryEndpointRegistrationInfo() off the provider which always returns false:

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]] LucentV11GetApiCapsConfEvent ::=

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]] {

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]]   switchVersion "G3V17"

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]]   sendDTMFTone TRUE

2019-07-26 13:53:33,723|DEBUG|main[LucentPrivateData[559]]   enteredDigitsEvent TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryDeviceName TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryAgentMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   querySplitSkillMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryTrunkGroupMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryVdnMeas FALSE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   singleStepConference TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   selectiveListeningHold TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   selectiveListeningRetrieve TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   setBillingRate TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   queryUCID TRUE

2019-07-26 13:53:33,724|DEBUG|main[LucentPrivateData[559]]   chargeAdviceEvent TRUE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   reserved1(singleStepTransfer) TRUE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   reserved2(monitorCallsViaDevice) TRUE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   maxDeviceHistoryCount 1

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   queryEndpointRegistrationInfo FALSE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   endpointRegisteredEvent FALSE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   endpointUnregisteredEvent FALSE

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   administeredSwitchSoftwareVersion "17"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   switchSoftwareVersion "R017x.01.0.532.0"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   offerType "CtiLargeOffer"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]]   serverType "CtiLargeServer"

2019-07-26 13:53:33,725|DEBUG|main[LucentPrivateData[559]] }

I can't seem to find any documentation on what is causing this value to return false in the setup. I have a lab instance 6.3.3 which returns true for those 3 values.

Any ideas? Thanks for any help!

Dylan

Thanks for your prompt reply John.

Is there an API available via the java dmcc sdk which will provide:

1. total available tsapi license Simultaneous User count
2. total used license count
3. number of licenses used per service provider which i have initialized?

I've looked around but couldn't find anything obvious.

Thanks!

Dylan

Is there an API available via the java dmcc sdk which will provide:

1. total available dmcc license count
2. total used license count
3. number of licenses used per service provider which i have initialized?

I've looked around but couldn't find anything obvious.

Thanks!

Dylan

Thanks again Craig. Which qualifier do i need to get the NEXT 100? For example, for Stations, I can say

list station count 100 ext 2500

and that will return up to 100 stations including and after extension 2500.

what is the 'ext' equivalent for ListIPNetworkRegionMonitor? Is it documented somewhere?

Thanks Craig. How would I invoke the 'display' operation on ListIPNetworkRegionMonitor? I see it as an operation through the SMS tool, but am not sure which 'qualifier' i need...

I'm attempting to retrieve a listing of network regions through SMS. When I query with the following using the SMS tool (smsxml/smsxml_test.php):

[Request1]
method=submitRequest
login=######
password=#######
return=result
[parameters1]
modelFields=<?xml version="1.0"?> <modelFields> <IPNetworkRegion/> </modelFields>
operation=list
objectname=
qualifier=monitor count 100

I'm returned a successful response. However, the region value is always blank for each instance returned??
<Region/>

Performing the query through SAT returns the same columns but the region column has actual values (1,2,3,etc...).

What am I doing wrong?

CM version: 6.3
AES version: 6.3.1.0.19-0