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Avaya Aura Contact Center APIs
» From AACC Cache Database, how can we get UUI information attached to this call ?, 18/02/2021 15:49:52
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We are not able to find for UUI in "Contact Center Performance Management Data Dictionary - Release 7.1 June 2019" Avaya documentation
UUI is sent by AAEP Application and correctly received by AACC 7.2 Agent
From AACC Cache Database, how can we get UUI information attached to this call ?
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Avaya Aura Contact Center APIs
» Avaya ACCS 7.x - DIW (Database Integration Wizard) does not load secure https using certificate., 31/01/2019 13:55:04
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None of listed error rmessages indicates tihs is the root cause, but probably this error is related to unsupported TLS v1.2 for HDX / DIW connection .
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According to "Avaya Contact Center Select Release 7.0.3.0 - Release Notes"
Known applications and services that cannot support TLS v1.2
There are applications and services which cannot support TLS v1.2 currently and a review of these
applications and services should be made to determine the course of action prior to moving to
7.0.1. The table below lists all known application and services that cannot support TLS v1.2
HDX / DIW connection to databases See Appendix C – HDX/DIW connection to
databases
Remote desktop See Appendix C – Remote Desktop
System Manager 7.0 See Appendix C – System Manager 7.0
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Avaya Aura Contact Center APIs
» Avaya ACCS 7.x - DIW (Database Integration Wizard) does not load secure https using certificate., 30/01/2019 05:45:00
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Avaya ACCS Script must call SECURE (HTTPS) WebService described bellow (WSDL) using HDX box.
https://xxx.com:7848/orquestrador/func?wsdl
But we were not able to load HTTPS above in DIW (Database Integration Wizard) using “cert_barramento64.cer” certificate (Base 64 encoded X.509, “.CER”).
We got he following message: “Error: Package Name already exist. Could not save SSL/TLS Configuration. (wscert)
Error #743: CA certificate D:\FT\cert\cert_barramento64.cer is invalid”
Probably is related to X.509 Certificate format. What is the correct format?
Data fom Neat tool:
Version: 7.0.0.0 Build: 6
Knowledge Management (InSite) Search Results :
=> SOLN247296 - AACC 6.3 AML : Unable to Import the secure wsdl webservices through DIW.
=> SOLN236172 - AACC: Cannot import WSDL in Database Integration Wizard using https
WebService Integration has 4 parameters (HDX supports up to 10 parameters/return values)
None of these articles were helpful.
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