Hi ,
We have an urgent customer requirement for implementing customer mobile application support audio video calls to agent over AACC on Android and iOS.
There was a thread in the past such mentioned the following. But I'm not clear if there is support officially:

With the latest IX client release( 4.5), Is there a support for calls to AACC video channel from Mobile (Android,iOS)

If so , what would be the call flow/components involved to achieve the same?
Link : https://www.devconnectprogram.com/forums/posts/list/23854.page#p160273

I understand for the present supported call flow for (JavaScript) of the Avaya IX™ Client SDK, which goes through AAWG and converts as SIP and routed to AACC via SM.

Details from devconnect portal for Avaya IX Client SDK Release 4.4.0.1:

https://www.devconnectprogram.com/site/global/prod...er-endpoint-implementation-385

"Note: Web Based Customer applications using Communication Services Package (JavaScript) is supported by AACC. Mobile and desktop applications using other Communication Services Package platforms are not supported."

Hi,

Thanks for your query!

I will get details and get back to you soon.

Thanks,
Avaya DevConnect Team

Hi,

Client SDK support SIP services which will be used to make audio/video call by registering to Aura environment.
It is possible to create audio/video calls to agent over AACC using it.

I hope it will answer your query!

Thanks,
Avaya DevConnect Team