Been using the simulator for AS5300 to develop application. When we connect our application to a live AS5300 it is unable to find a responsive Aura web service hosted where it ought to be. The simulated AS5300 leads us to believe the secure web service should be present at:
https://<hostname>:443/smsxml/SystemManagementService.php
The non-secure version should be present at:
http://<hostname>:80/smsxml/SystemManagementService.php

We hypothesize one or more of these issues afflicts the live AS5300 we are testing with:
a) Nobody with administrative rights is familiar with how to enable the necessary layer(s) in order to activate the SMSXML facility or tell if it is running
b) The web service is running, but at an unexpected URL or port
c) Access rights are improperly configured, so the switch provisioning facility ignores the requests from our application.

Can you tell us how to enable these services (or if they are an additional cost to our customer to purchase these web services)?
We've searched the entire machine and cannot find the PHP files in question so we are questioning whether they are purchased for additional license by our customer.

Thanks,
Jim Gilmour

I infer from your post that the simulator for AS5300 works, but a live server does not. Correct?

The http URLs you provide correspond to ones exposed by Application Enablement Services (a separate product from AS5300). From AE Services perspective, the System Management Service (SMS) service is provided free of charge. Relative to AS5300 I would need to do some research to find a SME who covers that product.

I speculate the most likely contributor to the issue you see would be configuration is missing, but again I think I need an AS5300 SME to help understand what would be wrong. I speculate that AS5300 uses the SMS service provided by AE Services to discover certain information related to the configuration of Communication Manager in the environment it is deployed in, and that in the simulator that configuration is done for you. You may want to start checking installation documentation for the AS5300 related to network discovery/configuration to see if you can locate the appropriate provisioning on that product while I search for a SME on the product.

Yes, the application we developed works with the simulator.

I am seeking a SME to help us... It would appear to be configuration on AS5300 which I know nothing about. My suggestion in the mean time is inspect the installation documentation from the www.avaya.com/support portal that is for the Avaya AS5300 product.

Unfortunately I do not see any applicable information in the Administration nor Configuration documents here:
http://support.avaya.com/search-landing/?query=Avaya+AS5300+configuration

https://downloads.avaya.com/css/P8/documents/100121953
https://downloads.avaya.com/css/P8/documents/100122158

I am close to tracking down a SME.. can you tell me what AS5300 release the 'live' system is, and what release of the AS5300 simulator you are working with.

Thanks.

We are using Avaya Aura® Application Enablement Services (AE Services) version 6.1.0 as our simulator. The AS5300 we are targeting is first release also.

Thanks,
Jim Gilmour

There are currently three releases for the AS5300 (1.0, 2.0, 3.0) . What release is the 'live' AS 5300 you are having issues interfacing your application with? I do not know what releases exist for the AS5300 simulator, but the same question would apply to it.

I do not understand your first sentence. How can AE Services be used as your AS5300 simulator... you may be using it WITH the simulator, and you would need to have an AE Services server as part of your 'live' environment. As I understand the question you seem to be interfacing with AE Services THROUGH AS5300, and the configuration of the AS5300 is where you encounter problems.

I just finished typing a long message that got wiped out when I had to log in again after posting. Wonder why this forum does not allow you to STAY logged-in...

Anyway, the customer does not have AES installed. They had two reasons for not installing right now:
1. They were told (by their integrator) that there was an additional fee for AES (although, I recall reading that AES was free).
2. THey seem to think (because of a diagram they were given) that the AES server had to run on a separate machine. For some reason I also believe that the AES can be installed directly on the switch server.

There are currently three releases for the AS5300 (1.0, 2.0, 3.0) . What release is the 'live' AS 5300 you are having issues interfacing your application with? I do not know what releases exist for the AS5300 simulator, but the same question would apply to it. I need this information to pass back to the AS5300 SME to get assistance with your original question regarding provisioning in AS5300 for AE Services connectivity.

As of AE Services Release 6.x, AE Services utilizes its own server unless deployed as a component in the Midsized Enterprise Solution.

If you buy your own server, install red hat Linux, and download the AE Services software from the DevConnect portal, you can use the System Management Service without charge, however no Maintenance support will be provided.

I commiserate with the difficulties you had with the portal. Unless there was a long delay, between typing in the text box and submit, it should not have timed out. The timeout policy is Avaya Security driven. Trust me that it burns me as well.

The target AS5300 version is 2.0 at our customer site. I think that the issue is that the Sim comes pre-installed with AES while our customer does not have the AES installed.

Not to hijack this post, but where do I find out more about this AS5300 simulator ? DevConnect comes up with only this forum post.

Scott, I have been trying to find a resource within the AS5300 team who can clarify things being raised in this thread, but so far I have not been successful. The one I found says that there is no integration with Application Enablement Services, nor a simulator, so it is unclear what James is referring to.

From reading through some of the documentation available on the Avaya web site, I don't think there is a integration with AE Services.. I think the "https://<hostname>:443/smsxml/SystemManagementService.php " that is referred to is not the one AE Services provides, but a different one however this URL is identical to a system management service that AE Services provides which seems like an unlikely coincidence.

My suggestion is to go to this page
http://www.avaya.com/usa/product/avaya-aura-application-server-5300
and click the 'chat with us" button and see if the individual there can help.

As you have noticed DevConnect does not host nor provide information about the AS5300, so I can be of little use in your pursuit of information o this topic.

When my organization speaks about it internally, we call it a simulator but in reality it is a "Software Only Switch" and that may be the whole source of confusion here. Anyway, we still have not figurerd this out except that AES may - or may not - be the solution - which is not much to go on.

Thanks James, so it is a real AS5300 you got under the Nortel developer program that has no real trunking capabilities?

James, per our conversation.. one path may be to install a software only AE Services server. That will require a server, and red hat install and then installation of this AE Services software

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=347#software_only

The instructions and system requirements can be found here:
https://devconnect.avaya.com/public/flink.do?f=/secure/download/AES/6.2/AES62_SoftwareOnly_02-300355.pdf

Relative to System Management Service, evidence that it exists on AE Services can be found in the "usage.doc" file within the SMS SDK which can be downloaded from here:
https://devconnect.avaya.com/secure/license_agreement.jsp?f=/AES/6.2/smssvc-sdk-6_2_0_69.zip&i=10

or from the document here if you don't want the full SDK:
https://devconnect.avaya.com/secure/download/AES/6.1/AES61_WebServices.pdf

I will check to see if the SMS developer knows that his software is running on the AS5300 or not.