ok, Thanks for the information.

For some reason, I am not able to use AEP 8.1 . So can you please confirm - Is there any risk to use OD 8.1 application with AEP 7.2.X?

Thanks,
Mohit

Thank you for the reply.

As you suggest to use AOD 8.2.1. Can you please confirm that AOD 8.2.1 supports Avaya Experience Portal 7.2.3 ?

Thank you.

Hello

I am looking for OD eclipse which supports java 11, On OD 7.X, not able to add Java 11, not sure why it is not able show java 11 as compiler level even after adding jre for java 11.

Can you please help how I can I upgrade OD 7.X for java 11?

OR let me know how can I have OD 8.x which supports java 11.

Any help will be appritiated.

Thanks in advance!

Mohit

Thanks for the answer Wilson. It helps.

Can you tell me is there any option in the OD or AEP to make sure that while using load balancer URL it should use the same app server for the same call/session and don't switch to another server?

Hello,

Can you please confirm if we can use F5 load balance URL on AEP
application profile with OD 7.0 application?

Around 5 years ago, I was getting AvayaDefaultDisconnectHandler when
using OD application with F5 load balance URL on the AEP application
profile.

Thanks in advance.

Hello,

I am investigating on the session:ani(from OD application) vs Originating #(From Experience Portal Log Report).

Is the session:ani only appeared in the Originating # column of the Contact Detail Report of the Experience Portal.

can please confirm this?

Thanks

Hello,

I have an OD application as POM application. Using this application to detect Answer Human and Answer Machine call with POM's completion code.

I am getting an issue to detect Answer Machine, For Answer Machine calls, it is detecting Answer Human first and then detecting Answer Machine and with this, it is adding 2 records for the same phone. can you tell me how can I handle this situation?

Thanks in advance!

Mohit

Hello

In my OD application, if user hangup the call, I want OD application to complete all the process like procedure call, table update and then complete session. can you tell me how can I achieve this?

Also, FYI, as I am working on POM application, I can use hangup event to implement above scenario, but when I use this, it did not detect answer machine for Answer machine call, as it goes to hangup event for the Answer machine call. in this way, first it detect Answer Human and then Answer machine call and it adds two contact details for the same call into the database, that is not good.

Any help will be appreciated.


Thanks in Advance!
Mohit

Thanks to reply WilsonYu.

So, If i update session ANI and pass this updated ANI with uui as aai variable than updated ANI should be display on agent popup, is that correct ?

Thanks,
Mohit

Hello,

How we can update session ani in OD application with other hardcoded ani and pass this updated ani with call ?

Please let me know on this.

Thanks in advance!
Mohit

FYI, I can share UUI details between two application i.e. App-1 and App-2.

Need to know how to update session ani in application App-1 and use this same updated ani as session ani in App-2, please let me know on this.

Thanks,
Mohit

Hello,

In my scenario i have two OD application's i.e. App-1 and App-2. I need to update session ani in application App-1 and use this same updated ani as session ani in App-2, is there any way to do this ?

Please let me know.

Thanks in advance!

Mohit

Hello,

Is there method to get TFN(from where calls comes) in the OD application, please let me know,

Thanks in advance !
Mohit

Hi

I need to update license url of runtime-config(http://xxx.xxx.xxx.xxx:8080/runtimeconfig/jsp/main.jsp). Do we have any web service to update license url dynamically or any other solution. I am thinking about automation with selenium but it would be my last option. It would be great if we have some kind of web service or some thing like it.

Please let me know on this.

Thanks in advance !

Mohit

Hey WilsonYu,

Yes, it worked, thank you!

There are methods as getRemoteAddr() and getRemoteHost(), with that I can determine the IP.

Thanks,
Mohit