Thanks Neil, but if we want to achieve the link facility for a particular subflows, is it possible? Since sub flows just have starting node but not the App root, so is there any way to make the link scoped for a particular sub flow only. Can we give a servlet and write the link code in that servlet at the very begining of the sub flow so that it'll become global to that sub flow.

Thanks Ross, for the reply, but in DD guide i read that different module will have different session data, so it may hamper the current flow data, please help out us by clarifying this.

I am using Java and I went through the sample applications also but in sample apps they have used SessionCharacteristics objects only to set the deviceIdType and eventFilterMode and after that they used provider.setSessionCharacteristics(sessionObj);

I sthis enough to initialize the session?

Thanks & Regards,
Ars

Hi John,

I made out the solution, Now I am getting the peoper flow.

I took the LocalDeviceId object and set the callingDeviceId in it, and after that by using the connId object i have set the localdeviceId into it and its working fine.

Thanks for reply.

I have one more query that before initializing the provider object and setting all the properties into it how to initialize the session for that particullar provider and how to get it?

Thanks & Regards,
Ars

Hi Team,


I am going through the development of one application.
My program objective:- To make conference.
In a particullar place of the program when the Established event of the call is occured, I am creating a HoldCall request and passing the established connection Id in the request.setCallToBeHeld(connId); to hold the call and once the call is held, then in Held event i am making another call by providing the extension Id.

But i am getting the error as ResourseBusyException.

My observation:- When i am passing the Connection Id request and I am printing the connection Id then it is printing the connection Id i.e. containing the extension Id of the extension at which I made the first call .

My assumption--I think it should contain the extension ID of the extension at which the call has been held.

Please help me out. :(

Thanks & Regards
Ars

Hi Team,

I have developed one application for getting the device ID and after registration using that particullar extension.

At the below code its giving the error:-

GetDeviceIdResponse devResponse = devSvcs.getDeviceID(devRequest);

error:-
Oct 13, 2011 11:20:10 AM com.avaya.mvcs.proxy.ClientProxy routeRequest
WARNING: Received an unexpected Exception 1
ch.ecma.csta.errors.ResourceBusyException
   at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
   at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
   at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
   at java.lang.reflect.Constructor.newInstance(Unknown Source)
   at java.lang.Class.newInstance0(Unknown Source)
   at java.lang.Class.newInstance(Unknown Source)
   at com.avaya.mvcs.proxy.ClientNegAckToException.convertErrorToException(ClientNegAckToException.java:105)
   at com.avaya.mvcs.proxy.XmlGatewayClient.handleRequest(XmlGatewayClient.java:233)
   at com.avaya.mvcs.proxy.Pipeline.handleRequest(Pipeline.java:346)
   at com.avaya.mvcs.proxy.ClientProxy.routeRequest(ClientProxy.java:612)
   at com.avaya.mvap.svcproxy.ServiceProxy.marshallRequest(ServiceProxy.java:106)
   at com.avaya.mvap.svcproxy.DeviceServicesProxy.getDeviceID(DeviceServicesProxy.java:146)
   at AvayaStation.getID(AvayaStation.java:1117)
   at AvayaStation.getID(AvayaStation.java:1092)

Hi John

Thanks for the reply, Can i know the services/methods that cause the cell phone to register/interact with the CM?
How can we get the device ID of the cell phone so that we can make it familiar to the CM?

Example:- Mostly for all Telecom service provider there used to be a service i.e. automatic dialing out the number of the customer regarding offers and all which are programmed to happen at a particullar interval of time in a day or a week.
So how they are feeding that device/extension ID of the cell phone(@ PSTN) to CM which is triggering the PBX to place the call.

note:- Example sited above is for a particullar organization probably like closed user group.

Regards,
Ars

Hi Team,

I am going through the self development phase of Avaya DMCC module using JAVA, The thing i want to know is that do we have any method in API which will track the events on the device outside the setup i.e. like making a call to any other mobile/device.

Please help me out by siting few suggestions.

Thanks,
Ars

Hi All,

I have one CTI application up and running, Does JTAPI has any class/interface/methods to send and recieve sms(short message service)?
Or is there any other API which after inclusion will provide such facilities?

Please help with effective responses.

Thanks & Regards
Ars

Hi All,

I am new to JTAPI. I have developed one CTI application and its working fine, My main concern is that I want to use the message service i.e. How can I trace the incoming message(data call) with help of my application i.e. I want to integrate my application with Messaging service. And similarly how can I send the message to any other terminal in the loop via my CTI application?

Please help me out by briefing some ideas.

Thanks & Regards,

Ars

Thanks very much. I can get the method now.
Thanks.

Hi All,

I am new to the JTAPI. I came across an issue that how to get the UCID of the incoming call.

I am retrieving the UUI by using:
LucentCallInfo callInfo = (LucentCallInfo) conn.getCall();
UserToUserInfo uui=callInfo.getUserToUserInfo();

But i am not getting the UCID(universal call id), as my object of LucentCallInfo i.e. callInfo doesnt have any method to get that.

Please help me out ASAP.

Thanks & Regards
Ars

I am facing an issue in one of my application,

Scenario: After the agent interaction with caller, agent will disconnect the call. However the customer call will be automatically routed to another VDN to route to the App2 IVR application. (This is achieved by enabling the Auto transfer feature on CM)

Call flow: Customer -> Main IVR -> Agent -> Agent Disconnect (auto transfer) -> App2 IVR


Issue: After agent disconnects the call, call is getting routed to App2 application as required. However, once the App2 application ends, customer call was again put back on the start of the App2 application. This continues in loop.

Call flow: Customer -> Main IVR -> Agent -> Agent Disconnect (auto transfer) -> App2 IVR -> App2 IVR End (here call should get disconnected) -> App2 IVR Start

Note:- However this scenario of auto looping doesn't occur if auto-transfer is turned off on CM and agent manually transfers to App2 IVR.

Thanks!

Hi Ross,

Got something on portal for UUI data configuration settings for 1-X agents. Attached the screenshot.
Thanks for help!

Sample UUI:-
In IVR trace:- 9XXXXXXXX0;english;;00001XXXX3139XXXXXX0
In 1-X agent sysout:- 9XXXXXXXX0;engli